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  "documentTitle": "2021 P&C Underwriting Survey",
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      "text": "Only ~25% of P&C underwriters see their organizations 'superior' when it comes to the use of tools and technologies for making the underwriting work more efficient, while the remainder see them as either 'average' or 'deficient'",
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      "text": "Little or limited automation. Only ~25% of P&C underwriters report >50% process automation. RPA/NLP are deficient. Automation lower in large accounts/specialty lines. Personal lines (32%) report higher AI/NLP usage than commercial (16%) or specialty (10%).",
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      "text": "Top priority investments over the next three years: Predictive analytics (71%), New underwriting platforms (67%), Business intelligence (67%), Customer/broker portals (66%), Self-service solutions (63%).",
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      "text": "Big gap in the use of the technology for improving the efficiency of underwriting. Only ~25% of P&C underwriters see their organizations 'superior' in tool usage.",
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      "text": "EFFICIENCY OF UNDERWRITING SUMMARY",
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