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  "documentTitle": "2019 Global FS Consumer Study DACH",
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      "text": "The Pioneers in our consumer survey are over twice as likely as the other three personas to trust an automated chatbot in helping them apply for a mortgage or loan, for example.",
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      "text": "Build loyalty: Anchoring trust through all touchpoints. Consumers in our survey show high levels of trust in their providers. And yet, as they engage with third parties to provide integrated propositions, banks and insurers can expect to work harder.",
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      "text": "Incentivize for reciprocation: Receiving personal data in exchange for advice and better terms. The majority of respondents in our survey are prepared to share more data in exchange for personalized services.",
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      "text": "51 2019 Accenture Global Financial Services Consumer Study",
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