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  "documentTitle": "2019 Global FS Consumer Study DACH",
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      "text": "Financial services providers should review existing, ubiquitous channels such as GAFA (Google LLC, Apple, Inc., Facebook, Inc. and Amazon.com) as a means of product and service delivery (see Figure 3).",
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      "text": "The study shows that being able to access their bank or insurer quickly and easily is an important factor for many consumers, particularly Pragmatists. At the same time, almost half of consumers surveyed say they expect their bank to use data to anticipate their needs and recommend products and services when they are required. Financial services providers should review existing, ubiquitous channels such as GAFA (Google LLC, Apple, Inc., Facebook, Inc. and Amazon.com) as a means of product and service delivery (see Figure 3).",
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      "text": "CUSTOMER ATTITUDES AND PREFERENCES: 4. INTEGRATION BETWEEN PHYSICAL AND DIGITAL CHANNELS",
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