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  "documentTitle": "2019 Global FS Consumer Study DACH",
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      "text": "The ability to deliver a consistent level of service across all channels is an increasingly important competitive differentiator for financial providers.",
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      "text": "61 percent of Pioneers and almost one in three Pragmatists and Skeptics say they would trust technology and communications companies such as Apple, Inc., Google LLC, and Verizon Communications Inc. to look after their long-term financial well-being.",
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      "text": "More than half of all our consumer survey respondents expressed an appetite for a true omnichannel banking experience, which would allow them to switch seamlessly between physical and digital channels. And yet, not all consumers are satisfied with their experience across channels. Additionally, some say that digital interaction with financial services providers is less satisfactory than their digital experience with companies in other sectors. This should be taken as a wake-up call to traditional financial services providers, given that 61 percent of Pioneers and almost one in three Pragmatists and Skeptics say they would trust technology and communications companies such as Apple, Inc., Google LLC, and Verizon Communications Inc. to look after their long-term financial well-being.",
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