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  "documentTitle": "2019 Global FS Consumer Study DACH",
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      "text": "Mature: 66% of Traditionalists are 55 or older. Less well off: Majority are in the low-to-medium income bracket. Tech-avoiders: 78% never use a mobile app or website to contact their bank. Responsive to the human touch: Value personal contact.",
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      "text": "Feeling let down: Only 53% say providers deliver well on their priority of polite, knowledgeable staff. Losing trust: 13% trust their provider less than a year ago. Wary of the new: Uninterested in new products/services.",
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      "text": "CUSTOMER PERSONAS",
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