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      "text": "Radisson Hotel Group, which has more than 1,100 properties, receives 1,000 or more customer reviews every day. It’s impossible to track every one (though, previously, hotel employees read and responded manually to as many as they could), so Radisson sought Accenture’s help in leveraging gen AI to transform its business processes related to that valuable feedback. Together, we implemented gen AI to draft responses at scale so guests would feel heard and employees and hotel managers could focus more on providing better service. Employees still oversee the response process, which helps the system learn and improve upon each interaction. But it also provides Radisson employees with analytics to understand customer needs more fully, so they can improve guest experiences even more.",
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      "text": "As biotechnology firm Moderna looks to turn its ambition of launching 15 new products in five years into reality, the company is focused on its operating model, processes and how work gets done. One example: People are now able to self-start processes and eliminate hours of work using mChat, Moderna’s gen AI solution, to create code—even if they’ve never coded before. Implementations like this help people expand their capabilities well beyond traditional job roles, while also ensuring that people’s great ideas can gain momentum—rather than getting stalled in the system. To take things further, Moderna is providing opportunities for upskilling via an AI academy. The company is making clear that gen AI is now an established part of key workflows across the organization. By expanding people’s capabilities, Moderna is advancing its mission to help as many patients as possible with life-saving and life-changing medications.",
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