{
  "docId": "019dd923-5ca1-7489-b633-8e40bedadad4",
  "docSlug": "8c83943a6325e2dc",
  "documentTitle": "The ultimate healthcare experience: what people want",
  "authorId": "Accenture",
  "authorName": "Accenture",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 7,
  "pageCount": 21,
  "prevPage": 6,
  "nextPage": 8,
  "slideType": "pain_points",
  "function": "diagnose",
  "density": "overcrowded",
  "nDataPoints": 11,
  "notes": "The chart uses a descending bar order to show the frequency of different negative experience factors.",
  "elementsJson": [
    "action_title",
    "subtitle_text",
    "paragraph",
    "bar_chart_vertical",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b633-8e40bedadad4/7",
  "deckHref": "/decks/019dd923-5ca1-7489-b633-8e40bedadad4",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b633-8e40bedadad4.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b633-8e40bedadad4#slide-7",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Of those who had negative experiences, 41% were stressed/upset, 31% were less likely to seek medical care the next time they needed it, 29% switched providers/treatments, all of which may directly impact the businesses of providers and life sciences companies.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-9f65-74fd-b78f-f8d7735e192f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.6,
        "x": 0.277,
        "y": 0.22
      },
      "kind": "chart",
      "text": "Bar chart showing percentages of negative experience factors",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c69541e7-b5cd-4ad0-97e0-3c9c2b66dbe9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Share citing inefficient visits as cause of negative experience: 23%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-9f65-74fd-b78f-fdf76877a8a6",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.21,
        "x": 0.047,
        "y": 0.445
      },
      "kind": "paragraph",
      "text": "Negative healthcare experiences can result in undesirable healthcare decisions—patients might be less likely to seek medical care, for example. The evidence is difficult to deny.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2c73e654-0409-4746-80ab-7c20d47aef27",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.21,
        "x": 0.047,
        "y": 0.135
      },
      "kind": "paragraph",
      "text": "What causes negative experiences? The most frequent source of bad experiences among our respondents was inefficient visits to medical providers (23%). One-third said they have never had a negative experience with a medical provider, pharmacy or hospital personally.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5c0b1137-7c13-4871-afcf-ae39e4be1314",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.5,
        "x": 0.277,
        "y": 0.165
      },
      "kind": "paragraph",
      "text": "Thinking about the last time you personally had a negative experience with a medical provider, pharmacy or hospital. Which, if any, of the following describe what made the experience negative?",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "eeaefece-a56b-45fb-a2e0-49f6c03f1d2a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.3,
        "x": 0.277,
        "y": 0.89
      },
      "kind": "source-note",
      "text": "Source: 2021 Accenture Health and Life Sciences Experience Survey n=11,823",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "dcc8b4e8-8965-4471-8af7-d8d91c22fc03",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.5,
        "x": 0.277,
        "y": 0.135
      },
      "kind": "title",
      "text": "Figure 1. Lack of efficiency and helpfulness make healthcare experiences negative",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "0958b1e9-8072-4f18-baa1-1296c44c61bf",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [
    {
      "metricRaw": "Share citing inefficient visits as cause of negative experience",
      "numberRaw": "23%",
      "numberKind": "percent",
      "actionTitle": "Figure 1. Lack of efficiency and helpfulness make healthcare experiences negative",
      "calloutText": "Of those who had negative experiences, 41% were stressed/upset, 31% were less likely to seek medical care the next time they needed it, 29% switched providers/treatments, all of which may directly impact the businesses of providers and life sciences companies.",
      "numberScale": null,
      "numberValue": 23,
      "metricFamily": "share_penetration",
      "numberCurrency": null
    }
  ],
  "tools": [
    {
      "name": "Pareto Principle (80/20)",
      "slug": "pareto-principle-80-20",
      "agent": "Architect",
      "layer": "block",
      "matchId": "019dd95a-0f08-73d3-9885-464f64bcbd93",
      "evidence": "Long-tail bar distribution showing top few drivers dominate",
      "confidence": 55
    },
    {
      "name": "Action Titles",
      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019dd95a-0f08-73d3-9885-330f524361a3",
      "evidence": "Title states the insight: 'Lack of efficiency and helpfulness make healthcare experiences negative'",
      "confidence": 90
    },
    {
      "name": "Annotation",
      "slug": "annotation",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-0f08-73d3-9885-3ae51c58d4f4",
      "evidence": "Each bar carries inline % label and descriptor",
      "confidence": 85
    },
    {
      "name": "Chart Selection Guide",
      "slug": "chart-selection-guide",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-0f08-73d3-9885-35bd38f40df7",
      "evidence": "Bar chart used to compare ranked categorical drivers",
      "confidence": 75
    },
    {
      "name": "Color Strategy",
      "slug": "color-strategy",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-0f08-73d3-9885-43b89df67c11",
      "evidence": "Single accent color isolates the standout 'never had negative experience' bar",
      "confidence": 70
    },
    {
      "name": "Von Restorff Effect",
      "slug": "von-restorff-effect",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-0f08-73d3-9885-3dcf898cd674",
      "evidence": "Leftmost 33% bar uses pink while all others are purple",
      "confidence": 75
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 7,
      "from": 4,
      "beatId": "019dd95a-0682-776c-8e33-5538a7b04c6d",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Problem & Complication",
      "beatSlug": "consultants-gambit-problem-complication",
      "evidence": "Emotional-support divider, negative-experience drivers chart Fig.1 on p7",
      "position": 2,
      "confidence": 85,
      "parentBeatName": "Complication",
      "parentBeatSlug": "complication"
    },
    {
      "to": 15,
      "from": 2,
      "beatId": "019dd95a-0682-776c-8e33-677f0a3cfa64",
      "arcName": "The Triple Take",
      "arcSlug": "triple-take",
      "beatName": "The Facts (What)",
      "beatSlug": "triple-take-the-facts-what",
      "evidence": "Survey data across emotional, tech and trust facets",
      "position": 1,
      "confidence": 55,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    }
  ],
  "loops": [
    {
      "to": 7,
      "from": 4,
      "name": "Aha Moment",
      "slug": "03-aha-moment",
      "bestFor": "Data-heavy sections, research findings, analytical arguments",
      "matchId": "019dd95a-07fe-70ce-8d3b-05d8ce56dfe1",
      "evidence": "Question (what makes care negative) → chart Fig.1 → insight on emotional support",
      "position": 2,
      "objective": "Reveal that empathy/emotional support drives healthcare satisfaction",
      "structure": "The Problem/Question -> What the Data Shows -> The Insight",
      "confidence": 75,
      "description": "Establish a tension, present data, then deliver the insight that changes everything"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}