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      "text": "We investigated whether there are any lasting improvements, whether efficiency has come at the cost of emotional support and whether virtual care was temporary—or changed the system forever. The results revealed that people no longer look at healthcare as a one-way, one-size-fits-all transaction. They demand a combination of factors that allow everyone to be treated safely, equally and with kindness.",
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      "text": "¹To understand how healthcare experiences are changing and establish the patient view on what makes a great healthcare experience, Accenture surveyed 11,823 people aged 18+ between May and July 2021. We gauged their opinions on healthcare experiences across 14 countries in terms of access, equity, service experience, digital technology adoption and trust.",
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