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  "documentTitle": "The ultimate healthcare experience: what people want",
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      "text": "virtual experiences create very nearly as much positive emotion as in-person consultations, and patients would use digital technology for a number of important interactions with healthcare organizations.",
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      "text": "Healthcare organizations that want to provide a truly great, personalized healthcare experience will have to diversify their channels based on people's preferences.",
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      "text": "Source: 2021 Accenture Health and Life Sciences Experience Survey n=11,823",
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