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  "documentTitle": "The age of AI: Banking’s new reality",
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      "text": "Employees whose work involves a high measure of judgment, such as credit analysts, or who need to understand customers' needs and circumstances and personalize their interactions, such as relationship managers, could be empowered by generative AI tools that help them prepare for and run meetings—34% of banking employees fall into this category.",
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      "text": "Automation\nIn our analysis of US banks, we discovered that occupations representing 41% of banking employees are engaged in tasks with higher potential for automation. Roles such as tellers... 60% of their routine tasks could be supported by generative AI.",
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      "text": "All-round support\nWe determined that 25% of all employees will be similarly impacted by both automation and augmentation... Of these tasks, 37% could be automated while 28% could be augmented.",
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