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  "documentTitle": "The age of AI: Banking’s new reality",
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      "text": "By the time banks have executed their generative AI strategy, they will have reinvented and modernized most parts of the bank.",
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      "text": "The business of banking has barely changed in hundreds of years. At its heart, it's about taking and safeguarding deposits and lending money. Generative AI—like the internet and the smartphone that transformed customer engagement—will not change the fundamentals of banking. But no one doubts that its impact on the industry will be seismic. Thanks to its inherent ability to learn, advance and create it will, over the next few decades, be a driving force for continuous reinvention across the enterprise. It will be widely deployed throughout the value chain, and will radically transform virtually every facet of how banking gets done and how customers experience their bank and its services. By the time banks have executed their generative AI strategy, they will have reinvented and modernized most parts of the bank.",
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      "text": "Achieving these goals will be neither easy nor automatic. Consumers in their millions may already be using ChatGPT, Microsoft’s Copilot, Google’s Bard and other models to good effect, but for organizations like banks to maximize the benefits a number of obstacles need to be overcome. Given the pace at which many are seeking to scale generative AI, it is important that they plan their journey strategically and holistically.",
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