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  "documentTitle": "The age of AI: Banking’s new reality",
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      "text": "As work and roles are transformed, waste is taken out and banks have the choice of boosting the bottom line or investing to increase value. Those that opt for investment are using the savings for talent to transition to newly created roles such as managing generative AI, or in strategic areas like business development or relationship management. These new and transitioned roles are aligned with the desired strategic customer and business outcomes. In the mortgage sector, for example, we envisage a workforce that will include several new roles and has the increased capacity needed to unlock significant productivity gains (see Figure 4 next page).",
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