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  "documentTitle": "The Value Multiplier: Intelligent Operations Maturity",
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      "text": "With more than 50 automations, a new originations platform, a lender-optimization dashboard and other tools, the company was able to grow its market share by 180% and generate US$60M in savings.",
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      "text": "A North American mortgage company worked with Accenture to establish an agile workforce and new operational policies and governance models. With more than 50 automations, a new originations platform, a lender-optimization dashboard and other tools, the company was able to grow its market share by 180% and generate US$60M in savings. Other benefits included faster and more efficient customer service, a fall in turnaround time from application to funding of 43% and an increase of 30% in underwriting productivity. Today, the mortgage company is at the top of its game, with more efficient processes, an agile workforce, and savings to re-invest in future growth.",
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      "text": "Harmit Singh, chief financial officer at Levi Strauss & Co. talks about the role of talent in building a digital future. On the issue of tech talent he says: “While there is great global talent to recruit, there is also great talent to build. At Levi Strauss, we’re focused on fostering an enterprise-wide culture of innovation and are investing in our people ... the best ones to build the future of our company. We’ve embarked on a company-wide digital upskilling initiative to help our people learn and practice the skillsets we need to achieve our digital transformation from the inside.” When it comes to automation, he comments: “Everything that can be automated, should be automated. Our teams should not be spending hours entering data from one system to another... Instead, we need to free employees from such tedious tasks and allow them to spend their time analyzing and solving the more complicated problems.”",
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