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  "documentTitle": "Global Banking Consumer Study Reignite human connections to discover hidden value",
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      "text": "To respond to these customer trends and boost their relevance in their customers’ lives, banks need to rethink their approach to customer relationships by making three distinct but related pivots. Each helps to replicate what customers appreciated about visiting the branch: an opportunity to have a personal conversation, discuss their needs, and receive advice about products and services and ways to improve their finances.",
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