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  "documentTitle": "From survive to thrive Achieving tech transformation for communication service providers’ future",
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      "text": "CSPs currently operate in a market characterized by limited growth and rising network infrastructure costs. The forecast for the future is equally grim. Their IT total cost to operate (TCO) and IT opex and capex are predicted to increase dramatically between now and 2026.",
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      "text": "The executives we surveyed know that regaining financial performance depends on significantly reducing current tech debt. They see the other benefits as well: reducing tech debt revolves around embracing modern IT systems that can help them progress toward a simplified, agile and cost-efficient IT architecture. Part of why CSPs face rising IT costs is due to fragmented IT intake across multiple business units and geographies. A new IT structure designed to cut tech debt can be a catalyst for innovation and growth, rather than a cost center.",
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      "text": "Source: Accenture CSP Technology Transformation Survey, November 2023. IT TCO: All expenses associated with acquiring, operating and maintaining telecommunications IT/Network infrastructure, software and services over their entire lifecycle. It includes both IT Opex and IT Capex.",
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      "text": "Figure 4: Percentage of companies reporting change and average annual % change in in IT total cost of ownership, IT opex and IT capex",
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