{
  "docId": "019dd923-5ca1-7489-b633-0a6ee2f81206",
  "docSlug": "9b2a7cdd5b4ef874",
  "documentTitle": "From survive to thrive Achieving tech transformation for communication service providers’ future",
  "authorId": "Accenture",
  "authorName": "Accenture",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 4,
  "pageCount": 24,
  "prevPage": 3,
  "nextPage": 5,
  "slideType": "problem_statement",
  "function": "diagnose",
  "density": "overcrowded",
  "nDataPoints": 6,
  "notes": "The slide uses a mix of qualitative bullet points and a quantitative bar chart to illustrate the correlation between tech debt and revenue growth.",
  "elementsJson": [
    "headline_text",
    "big_number",
    "paragraph",
    "bar_chart_grouped",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b633-0a6ee2f81206/4",
  "deckHref": "/decks/019dd923-5ca1-7489-b633-0a6ee2f81206",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b633-0a6ee2f81206.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b633-0a6ee2f81206#slide-4",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Overall, tech debt affects a CSP's agility, costs, competitiveness and, ultimately, its business growth.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-9f67-75d3-8bec-7c521361d8fa",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.43,
        "x": 0.52,
        "y": 0.43
      },
      "kind": "chart",
      "text": "Figure 1. Average annual revenue change % vs. % of legacy in total IT costs in 2023 and 2024-26",
      "attrs": null,
      "subkind": "bar-grouped",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "3f6dcb5b-ca65-4d1d-bd7b-236a12816fdf",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.4,
        "x": 0.05,
        "y": 0.4
      },
      "kind": "list",
      "text": "Fail to monetize their most valuable assets: 60% of executives highlighted the inability to monetize their networks as the top business drawback of legacy IT systems.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "085dcafc-c5dd-4da0-9630-488becd38df3",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.4,
        "x": 0.05,
        "y": 0.55
      },
      "kind": "list",
      "text": "of CSP executives cited that their business struggles to compete with lean new entrants on both price and agility due to high tech debt.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "78ba4e7e-7b2c-4b0f-b8e2-99605e7e0778",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.4,
        "x": 0.05,
        "y": 0.7
      },
      "kind": "list",
      "text": "Incur heavy expenses: 37% of CSP executives mentioned large IT maintenance and operational costs as well as slow and expensive new-service creation as the top issues arising from the high proportion of legacy in their IT infrastructure.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f4f19818-00d6-4b9d-a4bc-a97dd8c1a8ef",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.1,
        "x": 0.05,
        "y": 0.49
      },
      "kind": "metric",
      "text": "49%",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "086115ad-b60f-4dbc-aaa4-6e3d4cfdecca",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.1,
        "x": 0.05,
        "y": 0.64
      },
      "kind": "metric",
      "text": "37%",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "888e9878-c1e1-419c-96b1-9acb6c9ddb9e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.1,
        "x": 0.05,
        "y": 0.34
      },
      "kind": "metric",
      "text": "60%",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b13d2f82-6f14-4cf4-9b3b-3be106df65bc",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "CSP executives citing inability to monetize networks as top drawback of legacy IT: 60%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-9f67-75d3-8bec-81555a95e67f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.43,
        "x": 0.52,
        "y": 0.22
      },
      "kind": "paragraph",
      "text": "Overall, tech debt affects a CSP’s agility, costs, competitiveness and, ultimately, its business growth. On the other hand, as Figure 2 shows, companies with lower tech debt have historically performed better than their peers in revenue growth and expect better performance in the next three years. As expected, it is the opposite for companies with higher tech debt.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b9a21e2d-2893-4304-b56c-7924f2ba675a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.4,
        "x": 0.05,
        "y": 0.22
      },
      "kind": "paragraph",
      "text": "The negative impact of tech debt cascades across a CSP organization. It is not limited to the IT function, but also affects business outcomes. Our research shows that because of accumulated tech debt, companies:",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c95ead21-8832-4368-bca1-23248489e2fa",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.43,
        "x": 0.52,
        "y": 0.82
      },
      "kind": "source-note",
      "text": "Source: Accenture CSP Technology Transformation Survey, November 2023. N=202. Note: The average tech debt (i.e., % of legacy IT in total IT costs) in 2023 was 56% and is forecast to touch 37% in 2024-26.",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5dbbd7bc-ff19-45f5-b1c1-66e33633f688",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.4,
        "x": 0.05,
        "y": 0.08
      },
      "kind": "title",
      "text": "The cost of delayed technology transformation",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "0253dd4d-e680-4ca5-9778-a03bea2e9101",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [
    {
      "metricRaw": "CSP executives citing inability to monetize networks as top drawback of legacy IT",
      "numberRaw": "60%",
      "numberKind": "percent",
      "actionTitle": null,
      "calloutText": "Overall, tech debt affects a CSP's agility, costs, competitiveness and, ultimately, its business growth.",
      "numberScale": null,
      "numberValue": 60,
      "metricFamily": "other",
      "numberCurrency": null
    }
  ],
  "tools": [
    {
      "name": "Action Titles",
      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019dd95a-0c44-723b-ae09-8ab0a56d1a69",
      "evidence": "Title 'The cost of delayed technology transformation' states the so-what.",
      "confidence": 85
    },
    {
      "name": "Annotation",
      "slug": "annotation",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-0c44-723b-ae09-956e221c2769",
      "evidence": "Bar chart annotated 'HIGH TECH DEBT' vs 'LOW TECH DEBT'.",
      "confidence": 75
    },
    {
      "name": "Call to action",
      "slug": "call-to-action",
      "agent": null,
      "layer": "slide",
      "matchId": "a6ad339c-e4ba-4f57-894d-cab18b251e49",
      "evidence": "The negative impact of tech debt cascades across a CSP organization.",
      "confidence": 0.5
    },
    {
      "name": "Concrete Language",
      "slug": "concrete-language",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0c44-723b-ae09-93d18f81d303",
      "evidence": "Specific pain points: 'monetize networks', 'lean new entrants', 'high tech debt'.",
      "confidence": 80
    },
    {
      "name": "Contrast Principle",
      "slug": "contrast-principle",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-0c44-723b-ae09-99a6d7b9d7c2",
      "evidence": "Two-color bars contrast High vs Low tech-debt cohorts.",
      "confidence": 78
    },
    {
      "name": "Problem Statement Canvas",
      "slug": "problem-statement-canvas",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "e3858c13-dc04-4f9c-95cc-47f87cbb67af",
      "evidence": "The cost of delayed technology transformation affects a CSP's agility, costs, competitiveness and, ultimately, its business growth.",
      "confidence": 0.7
    },
    {
      "name": "Von Restorff Effect",
      "slug": "von-restorff-effect",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-0c44-723b-ae09-8ced93067330",
      "evidence": "Oversized purple 60% / 49% / 37% numbers dominate the layout.",
      "confidence": 88
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 6,
      "from": 3,
      "beatId": "019dd95a-0680-7418-820b-109b87c249fe",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Situation & Context",
      "beatSlug": "consultants-gambit-situation-context",
      "evidence": "Establishes CSP tech-debt landscape and rising IT TCO/Opex/Capex (p.3-6).",
      "position": 1,
      "confidence": 82,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    },
    {
      "to": 6,
      "from": 3,
      "beatId": "019dd95a-0680-7418-820b-2604e8202f40",
      "arcName": "Problem-Agitate-Solution",
      "arcSlug": "problem-agitate-solution",
      "beatName": "Problem (Identify pain)",
      "beatSlug": "problem-agitate-solution-problem-identify-pain",
      "evidence": "Tech debt drag named, costs quantified (p.3-6).",
      "position": 1,
      "confidence": 65,
      "parentBeatName": "Complication",
      "parentBeatSlug": "complication"
    }
  ],
  "loops": [
    {
      "to": 4,
      "from": 3,
      "name": "Cost Of Inaction",
      "slug": "27-cost-of-inaction",
      "bestFor": "Urgent budget requests, compliance, risk mitigation",
      "matchId": "019dd95a-07fd-712f-b774-5cf1d5b0ad16",
      "evidence": "<7% ROI satisfaction (p.3) plus 60/49/37% pain points and HIGH-DEBT vs LOW-DEBT revenue chart (p.4).",
      "position": 1,
      "objective": "Make tech debt feel expensive and accumulating",
      "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point",
      "confidence": 80,
      "description": "Quantify what happens if the audience does nothing"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}