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  "documentTitle": "From survive to thrive Achieving tech transformation for communication service providers’ future",
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      "text": "Accenture's latest study — a survey of 250 top CSP executives — less than 7% of respondents were fully satisfied with the return on their IT modernization investments in the past three years.",
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      "text": "A digital core is how the world's leading organizations will build, apply, and integrate their technology estate to position them for success in the coming years. It comprises seven essential components of an enterprise technology estate - platforms, data, AI, integration, cloud, security, and IT operations - that can work together to reinvent a CSP's business and enable the continuous creation of new possibilities. Alongside, embracing a digital core mentality requires shifting this foundational technology's role from static, standalone parts to an intentionally integrated and prioritized whole, eliminating friction and allowing for sufficiently fast adoption of future technologies. This ensures that the full potential of new technologies such as generative AI is scaled and realized across the business.",
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      "text": "Unresolved technical debt is a barrier to productivity and innovation for communications service providers (CSPs). After 10–15 years of mixed results following continuous but fragmented IT modernization in pursuit of technological competitive advantage, CSPs have built out new systems but are maintaining significant legacy footprints.",
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      "text": "CSPs need to rethink their approach to transformation. They need to decouple legacy systems and build the foundation for a digital core capitalizing on the new opportunities AI and digital tech offer. To lead with value, they will have to build modern enterprise architectures with joint portfolio planning of the business and technology units. By leveraging Generative AI (Gen AI) engineering efficiencies, they can fund and accelerate progress.",
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      "text": "Over the years, CSPs approached IT transformation through adaptation as the business embraced new models, architectures and acquisitions. This approach multiplied the complexity of the IT components, which compounded tech debt. As a result, initiatives have not always yielded high-value returns and business outcomes. In Accenture’s latest study — a survey of 250 top CSP executives — less than 7% of respondents were fully satisfied with the return on their IT modernization investments in the past three years.",
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