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  "documentTitle": "From survive to thrive Achieving tech transformation for communication service providers’ future",
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      "text": "As important as technology is a people-first mindset. In our study, we found that only 18.7% of CSP executives are confident that their organization has the right talent to meet the demands of emerging IT needs and an overwhelming majority (80%+) agree that their organization requires a cultural shift. Identifying strategic partners in the larger ecosystem is also crucial to capitalize on collaborative opportunities and synergies while expanding market reach.",
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      "text": "In this area, Gen AI is emerging as a game-changer for CSPs, offering more than just a technological upgrade. Our research and modeling show that 25–30% of working hours across the global communications industry could be automated or augmented using Gen AI. This shift encompasses every part of the business, from automating customer service interactions to augmenting network maintenance and optimization, opening up unprecedented opportunities to automate and reduce inefficiencies in CSPs' technological operating model.",
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      "text": "Even though organizational and business transformations are often managed separately from technology transformations that address tech debt, most CSP executives acknowledge that tech debt is not just a technology problem. A company-wide enterprise-debt program is required to simplify the product catalog, redesign customers' and partners' engagement journeys and streamline all operational processes.",
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