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  "documentTitle": "From survive to thrive Achieving tech transformation for communication service providers’ future",
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      "text": "Our research shows that the top internal roadblocks that CSPs face on their path to IT transformation are enterprise-wide change implementation, budget constraints and internal culture barriers and talent gaps.",
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      "text": "Holistic IT transformations are expensive, prolonged and require radical changes across the organization. Historically, even the more ambitious telcos have balked at undertaking these major changes, instead approaching the exercise as a one-time IT upgrade and missing out on the benefits of transformation.",
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      "text": "This directly ties into an enterprise's culture — and almost half the executives we surveyed agreed that culture can be a transformation barrier. Talent allocation is aligned along business silos — for example, specific applications such as CRM, billing or order management — rather than across broader technology capabilities. This siloed focus on program and vendor management roles limits cross-functional collaboration and innovation, and, at worst, stifles a multi-skilled workforce that could contribute to growth and organizational agility.",
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      "text": "Heavy governance coupled with competing business and IT objectives creates a significant barrier to decision-making. Conflicting priorities lead to inefficient budget allocation and difficulties in measuring ROI performance. Budgets are always limited, and under these pressures any resources are allotted to IT opex savings rather than comprehensive transformation.",
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      "text": "Figure 7: Top three internal barriers CSPs are facing on its IT transformation journey (percentage of respondents ranking them among the top three barriers).",
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      "text": "Enterprise-wide IT change implementation calls for joint business/IT outcome realization and de-risking disruption in customer services, which requires a transition architecture and the capability map to execute the transformation. CSPs' control over technological roadmaps or defining a transition architecture is often limited by a heavy reliance on closed, third-party software products and short-term results. This approach results in vendor lock-in and rigid contractual agreements, further complicating the landscape for IT transformation and resulting in operational inefficiencies in the long run.",
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      "text": "Source: Accenture CSP Technology Transformation Survey, November 2023. N=202",
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