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  "documentTitle": "Commercial payments, reinvented Your blueprint for accelerating payments revenue growth",
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      "text": "Incumbents ranked accuracy, security and speed of transaction as the attributes that are most important to their commercial clients. This lines up with the top pain points named by executives at commercial payments clients, namely errors in payments, weak fraud prevention, and slow speed of transaction. But the client survey uncovers demands for value-added services that banks are not addressing effectively (Figure 13).",
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      "text": "The key question that payments incumbents face today is how they can drive higher levels of client satisfaction to drive higher client retention and attraction rates as well as greater share of wallet. Our survey of banking and payments executives and our survey of executives at commercial clients show that payments incumbents have a sound understanding of their clients’ priorities and challenges.",
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      "text": "Source: Accenture Reinventing Commercial Payments Study, 2023 (Banking and Payments Provider Survey and Commercial Payments Client Survey)",
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