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  "documentTitle": "Commercial payments, reinvented Your blueprint for accelerating payments revenue growth",
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  "notes": "The slide uses a 4-point Likert scale (Very Unlikely, Unlikely, Likely, Very Likely) visualized as stacked bars for 12 different payment service categories.",
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      "text": "Half of commercial payments clients that are dissatisfied with their current receivables provider said they are very likely to switch to another; 46% said the same regarding their current payables provider (Figure 10). Four in 10 clients that use domestic B2B payment or online merchant services are also very likely to switch to a different provider.",
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      "text": "Very Unlikely, Unlikely, Likely, Very Likely",
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      "text": "Likelihood of switching providers due to service dissatisfaction: 50%",
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      "text": "Our survey found that incumbents that fail to address these pain points may lose clients. Half of commercial payments clients that are dissatisfied with their current receivables provider said they are very likely to switch to another; 46% said the same regarding their current payables provider (Figure 10). Four in 10 clients that use domestic B2B payment or online merchant services are also very likely to switch to a different provider.",
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      "text": "Source: Accenture Reinventing Commercial Payments Study, 2023 (Commercial Payments Client Survey)",
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      "text": "Figure 10. Likelihood of switching providers due to service dissatisfaction. Q: What is the probability that you will switch providers of the following payment services due to dissatisfaction with your current provider?",
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