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  "documentTitle": "Commercial payments, reinvented Your blueprint for accelerating payments revenue growth",
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      "text": "Structured trade finance, documentary trade finance and liquidity management are the areas where they are most dissatisfied.",
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      "text": "Cross-industry average: structured trade finance as top pain point: 43%",
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      "text": "Structured trade finance, documentary trade finance and liquidity management are the areas where they are most dissatisfied. Retailers and public sector entities cited domestic B2B transfers and cross-border payments as their greatest pain points, while for telecoms and public service clients, it is online merchant acceptance (Figure 8).",
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      "text": "The survey of banking and payments incumbents shows that many of these traditional players are losing ground to digital challengers. This indicates that commercial banking clients are dissatisfied with various elements of the services and products they are receiving from the established sector. Indeed, our survey of commercial payments clients shows they have a number of frustrations with their providers.",
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      "text": "Source: Accenture Reinventing Commercial Payments Study, 2023 (Commercial Payments Client Survey)",
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