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  "documentTitle": "Bridging the Skills Gap in the Future Workforce",
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      "text": "Our analysis reveals how tasks have shifted between 2008 and 2017. Consider the Physical Services cluster: Retail cashiers used to stock shelves and price items each day, but now do so little more than weekly.",
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      "text": "Which skills tend to be utilized together in different roles? How is skills demand evolving and where will the gaps be? Which roles are most likely to be augmented and automated by intelligent technologies? How will intelligent technologies change skill and labor demand in different industries and economies?",
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      "text": "role clusters: 10",
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      "text": "WHAT HAVE YOU BEEN DOING AT WORK? Our analysis reveals how tasks have shifted between 2008 and 2017. Consider the Physical Services cluster: Retail cashiers used to stock shelves and price items each day, but now do so little more than weekly. Addressing customer queries - which used to be a once-a-day task - is now an hourly one, at least. By comparison, maintenance engineers in our Technical Equipment Maintenance role cluster had to calibrate equipment more than once a week ten years ago. Today, they do so twice per month, and collaborate with colleagues to install complex equipment daily, instead of monthly.",
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      "text": "Intelligent Technologies Will Reconfigure Roles",
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      "text": "FIGURE 2: ROLE CLUSTERS OFFER A UNIQUE LENS ON EVOLVING WORK PATTERNS",
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