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  "documentTitle": "Blueprint for Service Success",
  "authorId": "Accenture",
  "authorName": "Accenture",
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  "notes": "The slide sets up a segmentation framework used for the subsequent analysis of service transformation success.",
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      "text": "Four Service Categories\nUsing financial data gathered in the survey, we analyzed the results along the following financial parameters: overall profitability, service business profitability, new service revenue and annual recurring revenue from services. We chose these areas because they best indicate:\n• The positive impact of services on the overall business especially in the form of higher margins\n• The extent to which companies are already involved in the new service business\n• Business resilience during downturns",
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      "kind": "paragraph",
      "text": "The trend toward service-driven business models has been developing for years and is accelerating, with companies achieving varying degrees of success. To better derive industrial companies' success attributes and understand the challenges they are facing, we grouped the survey sample into four service categories.",
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      "text": "Pivot to a powerful services business",
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