{
  "docId": "019dd923-5ca1-7489-b632-f2bf907114f0",
  "docSlug": "3712a907c7b695bb",
  "documentTitle": "Blueprint for Service Success",
  "authorId": "Accenture",
  "authorName": "Accenture",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 4,
  "pageCount": 23,
  "prevPage": 3,
  "nextPage": 5,
  "slideType": "case_study",
  "function": "illustrate_case",
  "density": "balanced",
  "nDataPoints": 0,
  "notes": null,
  "elementsJson": [
    "headline_text",
    "subtitle_text",
    "paragraph",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b632-f2bf907114f0/4",
  "deckHref": "/decks/019dd923-5ca1-7489-b632-f2bf907114f0",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b632-f2bf907114f0.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b632-f2bf907114f0#slide-4",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "An Industrial Internet of Things (IIoT) solution delivered new customer capabilities and services for its machinery aftermarket business.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-9f63-7414-b69e-d6e830146392",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.42,
        "x": 0.51,
        "y": 0.28
      },
      "kind": "paragraph",
      "text": "By implementing connected asset management across its machinery, Biesse Group aimed to improve operational efficiency, reduce costs, and open new revenue streams, such as machine usage analysis and production process optimization.\n\nIt also identified a range of services to help increase performance and productivity to satisfy customer appetite for new digital capabilities.\n\nBiesse Group and Accenture designed an IIoT operating model, business case, solution, and roadmap using a platform with flexible architecture and preconfigured technologies. The solution included preventive maintenance alerts and machine management, manufacturing events analysis and remote software distribution, and a pay-per-use model allowing customers to tailor services.\n\nThanks to these value-added services, Biesse Group created new revenue streams, improved customer service and loyalty, increased productivity, and minimized outages. Real-time customer data and alerts also helped reduce warranty and maintenance costs. Performance and usage insights enhanced product development and the customer experience.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1cd7ace2-a3ad-4940-bd3c-1cfda0dd3d7e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.38,
        "x": 0.07,
        "y": 0.28
      },
      "kind": "paragraph",
      "text": "What does the journey to grow new services look like? Here, we highlight the digital foundation Biesse Group, an industrial equipment manufacturer, developed to create new revenue streams. An Industrial Internet of Things (IIoT) solution delivered new customer capabilities and services for its machinery aftermarket business.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "e9eafb81-c0b5-4bcc-878f-3b4bcf552a48",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.35,
        "x": 0.07,
        "y": 0.13
      },
      "kind": "title",
      "text": "Building revenue streams from services",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "111b7e12-61cd-4f3a-9edd-ee41c0f307cf",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Credibility Transfer",
      "slug": "credibility-transfer",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0bbb-77da-b1d6-bc48b7dc3c3d",
      "evidence": "Vendor case study borrows authority for the services thesis.",
      "confidence": 70
    },
    {
      "name": "Sinatra Test",
      "slug": "sinatra-test",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0bbb-77da-b1d6-ba72b65a4a7b",
      "evidence": "Flagship IIoT case used as proof: 'Building revenue streams from services'.",
      "confidence": 75
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 7,
      "from": 2,
      "beatId": "019dd95a-0680-7418-8209-0ea0cfa8b721",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Situation & Context",
      "beatSlug": "consultants-gambit-situation-context",
      "evidence": "Customer expectations changing; 29% revenue from services; 4 player categories defined.",
      "position": 1,
      "confidence": 90,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    },
    {
      "to": 10,
      "from": 2,
      "beatId": "019dd95a-0680-7418-8209-2147cf13ce31",
      "arcName": "The Triple Take",
      "arcSlug": "triple-take",
      "beatName": "The Facts (What)",
      "beatSlug": "triple-take-the-facts-what",
      "evidence": "Research findings: 748 execs, 29% revenue, 4 categories.",
      "position": 1,
      "confidence": 60,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}