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  "documentTitle": "Blueprint for Service Success",
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      "text": "More than 60% of respondents said their service business accelerated during the pandemic, and they plan to augment services.",
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      "text": "industrial service executives surveyed: 748",
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      "text": "Industrial customers are less interested in buying a product than an outcome and increasingly find value in services and support. As a result, services have become a critical means for companies to differentiate themselves as well as stabilize cash flow, lower volatility and enhance resilience. For that reason, we investigated the best service management approaches that can be applied to successfully transform and grow your future service business.",
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      "text": "We surveyed 748 industrial service business executives from across 14 countries to understand the approaches they are taking. The research revealed that a stronger focus on service-driven business models is helping industrial companies better balance pre- and post-COVID-19 economic challenges. Those with a strong market position in digital-driven services flourished as customers sought more remote services. More than 60% of respondents said their service business accelerated during the pandemic, and they plan to augment services.",
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