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  "documentTitle": "Blueprint for Service Success",
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      "text": "Few service capabilities: Companies are concerned about their ability to build service sales and delivery skills/resources, as well as digital and analytics capabilities. Collaboration confusion: Although ecosystem partnering around services has been an industry hot topic for years, all service categories struggle to find the right collaboration model for legal agreements and data sharing.",
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      "text": "The COVID-19 stress test: Thanks to well-established digital-driven services, Champions, Leaders and Strivers rode out the COVID-19 storm. For more than 40% of the Champions and Strivers, as well as 33% of Leaders, the global pandemic accelerated their service business. Traditionalists, however, didn't pass the COVID-19 stress test. One out of two observed a severe negative impact on the overall service business because they lacked digital services to fulfill the demand for remote services.",
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