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  "documentTitle": "Banking on AI Banking Top 10 Trends for 2024",
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      "text": "Banks will need to create a culture of curiosity, receptiveness to change and continuous development—one that encourages and enables all employees to reinvent their roles and, indeed, themselves.",
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      "text": "There is no doubt competition for high-end technical skills will intensify in 2024 as every financial institution, and indeed every organization on the planet, advances its strategy to capitalize on AI, cloud, and data analytics.",
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      "text": "The Digital Age saw IT teams designing and building websites and mobile apps, but it barely changed the work that most banking professionals did. Generative AI, on the other hand, will change what people do and how they do it. In the process it will open a world of possibilities for banks to generate new value for customers, more rewarding work for employees, and growth for the organization. To seize this opportunity, leaders need to reimagine the future of human + machine work, starting with a blank slate. They are starting to think about how generative AI should be integrated into every role and function, and how their workforces and culture will change as the technology automates much of the necessary work and elevates human skills such as strategic and creative thinking, judgement and relationship building.",
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      "text": "Some leading banks, including Lloyds Banking Group and Banco Santander, are investing heavily in their captive IT organizations. They are recruiting and training aggressively to acquire the experts they need as they scale the roll-out of AI. However, demand is likely to greatly exceed their availability. In addition, the most talented among them will prefer to work for firms that can offer careers leading to leadership roles. Most banks will therefore need an alternative approach.",
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      "text": "The challenge goes beyond this, however, and is different than during the Digital Age. With digital, banks hired specialist teams to develop their online and mobile banking applications. Because AI will impact nearly every job in every bank, recruitment simply won't work. Banks will need to create a culture of curiosity, receptiveness to change and continuous development—one that encourages and enables all employees to reinvent their roles and, indeed, themselves.",
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