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  "documentTitle": "Accenture Consumer Value Report 2021",
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      "text": "45% increase Average time spent on telehealth services has increased from 1.6 to 2.4 hours a week",
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      "text": "1 in 5 Australians used telehealth services during the COVID-19 pandemic",
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      "text": "Australians who used telehealth services during the COVID-19 pandemic: 1 in 5",
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      "text": "When Charlotte went to her local GP with some unusual symptoms 18 months ago, she was quickly referred to a specialist three-and-a-half hours from her hometown in Victoria's Rainbow. \"Eighteen months ago, I had a lot of pain in my breast, so I was sent for an ultrasound. And they found I had cysts,\" says Charlotte. Dr Ruth Bollard in Ballarat first met with Charlotte for an initial examination but decided that follow-up consultations could be conducted via video conferencing with Charlotte's local GP. Soon, seven hours turned into 10 minutes! \"Fast Internet connection is vital for telehealth consults and the nbn network is obviously the tool we need,\" says Dr Bollard. Charlotte says the video sessions were \"as good as being with Dr Bollard\", and with her GP and specialist in the one virtual space, they were able to create a treatment plan and next steps. \"The benefits for Charlotte is that she can live in a community she wishes to live in and the community can be made bigger and better with specialist healthcare coming to her\" says Dr Bollard.",
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      "text": "\"Fast Internet connection is vital for telehealth consults and the nbn™ network is obviously the tool we need,\" says Dr Bollard",
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      "text": "SOURCES: 1. NBN Co case studies; 2. Consumer sentiment survey of 2,420 respondents in March 2021, Accenture; Results are based on the survey questions 'How many hours a week do you spend on each of these activities?' NOTE: 3. End customer experiences may vary. End customer experience may vary depending on factors such as their nbn access technology, internet provider, plan and equipment. Speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods. Sky Muster satellite end customers may also experience latency.",
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