{ "kind": "all", "value": "all", "collectionKey": "slides:all:all:all-document-kinds:all-producers:all-orientations", "filters": { "documentKinds": [], "sourceTypes": [], "orientations": [] }, "total": 319975, "page": 1221, "pageSize": 30, "pageCount": 10666, "rows": [ { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 1, "slideType": "cover", "function": "front_matter", "notes": null, "imagePath": "https://imgproxy.kitesheet.com/hKKhuO7hUu4LLeLiueHjxDTvZ3a0z5T-u9mLyh-bnZI/rs:fit:1200:1200:0/q:82/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy8yZTZhNDY3NTBiMDUyMmEzL3AwMDEuanBn", "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/1", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-1", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": "https://imgproxy.kitesheet.com/V0QNIgs4Z2bl8sIPtR9ZmiY72QZc8_l99QK87IfIDvQ/rs:fit:1200:1200:0/q:82/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy8yZTZhNDY3NTBiMDUyMmEzL3AwMDEucG5n", "thumbSrc": "https://imgproxy.kitesheet.com/cc1OeH1E-OyCtyD028VXC1cDwUjt9oOihnY5wYuV07s/rs:fit:480:480:0/q:78/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy8yZTZhNDY3NTBiMDUyMmEzL3AwMDEuanBn", "thumbSrcAlt": "https://imgproxy.kitesheet.com/c2JWo4GWlt0s3J9df4od_El2SvkGIyZDJEmrmhbmdI0/rs:fit:480:480:0/q:78/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy8yZTZhNDY3NTBiMDUyMmEzL3AwMDEucG5n" }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 2, "slideType": "table_of_contents", "function": "front_matter", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/2", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-2", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 3, "slideType": "section_divider", "function": "transition", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/3", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-3", "loopMatches": [], "arcBeatMatches": [ { "to": 6, "from": 3, "beatId": "fa73126d-cc21-41d4-8eed-66f15a7945bd", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Situation & Context", "beatSlug": "consultants-gambit-situation-context", "evidence": "Introduction and executive summary", "position": 0, "confidence": 0.8, "parentBeatName": "Setup", "parentBeatSlug": "setup" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 4, "slideType": "executive_summary", "function": "front_matter", "notes": "Includes contact information for two Deloitte leads in Finland.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/4", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-4", "loopMatches": [], "arcBeatMatches": [ { "to": 6, "from": 3, "beatId": "fa73126d-cc21-41d4-8eed-66f15a7945bd", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Situation & Context", "beatSlug": "consultants-gambit-situation-context", "evidence": "Introduction and executive summary", "position": 0, "confidence": 0.8, "parentBeatName": "Setup", "parentBeatSlug": "setup" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 5, "slideType": "executive_summary", "function": "summarize", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/5", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-5", "loopMatches": [], "arcBeatMatches": [ { "to": 6, "from": 3, "beatId": "fa73126d-cc21-41d4-8eed-66f15a7945bd", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Situation & Context", "beatSlug": "consultants-gambit-situation-context", "evidence": "Introduction and executive summary", "position": 0, "confidence": 0.8, "parentBeatName": "Setup", "parentBeatSlug": "setup" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 6, "slideType": "executive_summary", "function": "summarize", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/6", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-6", "loopMatches": [], "arcBeatMatches": [ { "to": 6, "from": 3, "beatId": "fa73126d-cc21-41d4-8eed-66f15a7945bd", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Situation & Context", "beatSlug": "consultants-gambit-situation-context", "evidence": "Introduction and executive summary", "position": 0, "confidence": 0.8, "parentBeatName": "Setup", "parentBeatSlug": "setup" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 7, "slideType": "section_divider", "function": "transition", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/7", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-7", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 8, "slideType": "appendix_methodology", "function": "present_framework", "notes": "Includes a 'How to read the charts' guide with a dual-axis example (bar and line chart).", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/8", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-8", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 9, "slideType": "geographic_map", "function": "analyze_data", "notes": "Includes a map of Europe with regional highlights and a list of countries per region.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/9", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-9", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 10, "slideType": "market_landscape", "function": "analyze_data", "notes": "The slide uses a combination of donut charts for size, a bar-line combo chart for industry performance, and a summary table for organizational structure.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/10", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-10", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 11, "slideType": "section_divider", "function": "transition", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/11", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-11", "loopMatches": [], "arcBeatMatches": [ { "to": 14, "from": 11, "beatId": "c21dba44-1df4-46ee-b12d-997a62fdefa3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Problem & Complication", "beatSlug": "consultants-gambit-problem-complication", "evidence": "Customer perspective: Deep-dive in contact channels and why customers contact customer service", "position": 1, "confidence": 0.8, "parentBeatName": "Complication", "parentBeatSlug": "complication" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa", "docSlug": "2e6a46750b0522a3", "documentTitle": "Customer Service Excellence 2022", "authorId": "Deloitte", "authorName": "Deloitte", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 12, "slideType": "diagnosis", "function": "diagnose", "notes": "Includes a bar chart for contact reasons and a combo chart (bar + line) for customer satisfaction drivers.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/12", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-12", "loopMatches": [ { "to": 14, "from": 12, "name": "Zoom In", "slug": "06-zoom-in", "bestFor": "Technical deep-dives, case studies, detailed analysis", "matchId": "b92ed17d-9b86-4c87-93d5-8661cb3e3f89", "evidence": "Deep-dive on contact channels and customer needs", "position": 0, "objective": "To understand why customers contact customer service and what they care about", "structure": "The Big Picture -> Key Area of Focus -> Specific Detail -> Implication", "confidence": 0.7, "description": "Start broad, then progressively focus on specific details that prove your point" } ], "arcBeatMatches": [ { "to": 14, "from": 11, "beatId": "c21dba44-1df4-46ee-b12d-997a62fdefa3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Problem & Complication", "beatSlug": "consultants-gambit-problem-complication", "evidence": "Customer perspective: Deep-dive in contact channels and why customers contact customer service", "position": 1, "confidence": 0.8, "parentBeatName": "Complication", "parentBeatSlug": "complication" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 17, "slideType": "industry_trends", "function": "summarize", "notes": "Uses the HFS Horizons framework to categorize innovation focus.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/17", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-17", "loopMatches": [ { "to": 23, "from": 17, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "6dc9e6b2-60ad-4d8f-9a3c-e4dfbb99f796", "evidence": "The document highlights the importance of payment modernization and the risks of not addressing it.", "position": 1, "objective": "The cost of inaction for payment providers that do not modernize their payments", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.6, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [ { "to": 23, "from": 17, "beatId": "1c7b019e-d655-4c65-8e81-b5bc0323e4f3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Evidence & Proof", "beatSlug": "consultants-gambit-evidence-proof", "evidence": "The document provides data tables and KPI dashboards to support the claims made about the payment providers market.", "position": 2, "confidence": 0.8, "parentBeatName": "Evidence", "parentBeatSlug": "evidence" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 18, "slideType": "industry_trends", "function": "analyze_data", "notes": "Data source: HFS Research, 2023. Sample size: 150 payment providers.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/18", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-18", "loopMatches": [ { "to": 23, "from": 17, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "6dc9e6b2-60ad-4d8f-9a3c-e4dfbb99f796", "evidence": "The document highlights the importance of payment modernization and the risks of not addressing it.", "position": 1, "objective": "The cost of inaction for payment providers that do not modernize their payments", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.6, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [ { "to": 23, "from": 17, "beatId": "1c7b019e-d655-4c65-8e81-b5bc0323e4f3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Evidence & Proof", "beatSlug": "consultants-gambit-evidence-proof", "evidence": "The document provides data tables and KPI dashboards to support the claims made about the payment providers market.", "position": 2, "confidence": 0.8, "parentBeatName": "Evidence", "parentBeatSlug": "evidence" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 19, "slideType": "industry_trends", "function": "summarize", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/19", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-19", "loopMatches": [ { "to": 23, "from": 17, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "6dc9e6b2-60ad-4d8f-9a3c-e4dfbb99f796", "evidence": "The document highlights the importance of payment modernization and the risks of not addressing it.", "position": 1, "objective": "The cost of inaction for payment providers that do not modernize their payments", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.6, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [ { "to": 23, "from": 17, "beatId": "1c7b019e-d655-4c65-8e81-b5bc0323e4f3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Evidence & Proof", "beatSlug": "consultants-gambit-evidence-proof", "evidence": "The document provides data tables and KPI dashboards to support the claims made about the payment providers market.", "position": 2, "confidence": 0.8, "parentBeatName": "Evidence", "parentBeatSlug": "evidence" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 20, "slideType": "data_table", "function": "analyze_data", "notes": "Data from HFS Research, 2023. Sample size = 150.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/20", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-20", "loopMatches": [ { "to": 23, "from": 17, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "6dc9e6b2-60ad-4d8f-9a3c-e4dfbb99f796", "evidence": "The document highlights the importance of payment modernization and the risks of not addressing it.", "position": 1, "objective": "The cost of inaction for payment providers that do not modernize their payments", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.6, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [ { "to": 23, "from": 17, "beatId": "1c7b019e-d655-4c65-8e81-b5bc0323e4f3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Evidence & Proof", "beatSlug": "consultants-gambit-evidence-proof", "evidence": "The document provides data tables and KPI dashboards to support the claims made about the payment providers market.", "position": 2, "confidence": 0.8, "parentBeatName": "Evidence", "parentBeatSlug": "evidence" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 21, "slideType": "kpi_dashboard", "function": "summarize", "notes": "The chart highlights 'Identifiable investments to support the cards and payments ecosystem' with a grey background bar.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/21", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-21", "loopMatches": [ { "to": 23, "from": 17, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "6dc9e6b2-60ad-4d8f-9a3c-e4dfbb99f796", "evidence": "The document highlights the importance of payment modernization and the risks of not addressing it.", "position": 1, "objective": "The cost of inaction for payment providers that do not modernize their payments", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.6, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [ { "to": 23, "from": 17, "beatId": "1c7b019e-d655-4c65-8e81-b5bc0323e4f3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Evidence & Proof", "beatSlug": "consultants-gambit-evidence-proof", "evidence": "The document provides data tables and KPI dashboards to support the claims made about the payment providers market.", "position": 2, "confidence": 0.8, "parentBeatName": "Evidence", "parentBeatSlug": "evidence" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 22, "slideType": "kpi_dashboard", "function": "summarize", "notes": "Sample size is 20 payment provider respondents.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/22", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-22", "loopMatches": [ { "to": 23, "from": 17, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "6dc9e6b2-60ad-4d8f-9a3c-e4dfbb99f796", "evidence": "The document highlights the importance of payment modernization and the risks of not addressing it.", "position": 1, "objective": "The cost of inaction for payment providers that do not modernize their payments", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.6, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [ { "to": 23, "from": 17, "beatId": "1c7b019e-d655-4c65-8e81-b5bc0323e4f3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Evidence & Proof", "beatSlug": "consultants-gambit-evidence-proof", "evidence": "The document provides data tables and KPI dashboards to support the claims made about the payment providers market.", "position": 2, "confidence": 0.8, "parentBeatName": "Evidence", "parentBeatSlug": "evidence" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 23, "slideType": "market_landscape", "function": "present_framework", "notes": "The slide uses a categorization framework to map service providers against survey data.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/23", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-23", "loopMatches": [ { "to": 23, "from": 17, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "6dc9e6b2-60ad-4d8f-9a3c-e4dfbb99f796", "evidence": "The document highlights the importance of payment modernization and the risks of not addressing it.", "position": 1, "objective": "The cost of inaction for payment providers that do not modernize their payments", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.6, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [ { "to": 23, "from": 17, "beatId": "1c7b019e-d655-4c65-8e81-b5bc0323e4f3", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Evidence & Proof", "beatSlug": "consultants-gambit-evidence-proof", "evidence": "The document provides data tables and KPI dashboards to support the claims made about the payment providers market.", "position": 2, "confidence": 0.8, "parentBeatName": "Evidence", "parentBeatSlug": "evidence" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 24, "slideType": "peer_benchmark", "function": "compare_peers", "notes": "PX stands for Partner Experience. Data based on 20 partner respondents.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/24", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-24", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 25, "slideType": "industry_trends", "function": "compare_options", "notes": "Uses the HFS Horizons framework to map value perception.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/25", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-25", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 26, "slideType": "data_table", "function": "analyze_data", "notes": "The slide presents three distinct charts summarizing the composition of client references.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/26", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-26", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 27, "slideType": "section_divider", "function": "transition", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/27", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-27", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 28, "slideType": "appendix_data", "function": "summarize", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/28", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-28", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 29, "slideType": "market_landscape", "function": "present_framework", "notes": "The framework uses a beach/ocean metaphor to represent levels of service maturity.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/29", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-29", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 30, "slideType": "section_divider", "function": "transition", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/30", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-30", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 31, "slideType": "case_study", "function": "illustrate_case", "notes": "Uses the HFS Horizons framework to position EY as a market leader.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/31", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-31", "loopMatches": [], "arcBeatMatches": [ { "to": 31, "from": 24, "beatId": "2cb6d97a-813c-422d-825d-ffcf0910e9d9", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Impact & Next Steps", "beatSlug": "consultants-gambit-impact-next-steps", "evidence": "The document discusses the implications of the research findings and provides case studies to illustrate the points made.", "position": 3, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 32, "slideType": "section_divider", "function": "transition", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/32", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-32", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 33, "slideType": "team_bio", "function": "other", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/33", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-33", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a16a-c6b650c2a28b", "docSlug": "c4f9716c03b0c2b5", "documentTitle": "Payment providers", "authorId": "Deloitte", "authorName": "HFS Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 34, "slideType": "appendix", "function": "other", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a16a-c6b650c2a28b/34", "deckHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c6b650c2a28b#slide-34", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true } ] }