{ "kind": "all", "value": "all", "collectionKey": "slides:all:all:all-document-kinds:all-producers:all-orientations", "filters": { "documentKinds": [], "sourceTypes": [], "orientations": [] }, "total": 319975, "page": 1216, "pageSize": 18, "pageCount": 17777, "rows": [ { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 2, "slideType": "filler", "function": "filler", "notes": "This is a visual-only slide, likely used as a section divider or to set a thematic context regarding supply chain disruption.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/2", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-2", "loopMatches": [], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 3, "slideType": "impact_sizing", "function": "quantify_impact", "notes": "The slide uses a bubble-style visualization to contrast the massive $3,500 billion impact of COVID-19 against smaller historical events.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/3", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-3", "loopMatches": [ { "to": 4, "from": 3, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "b11bb5e6-12cc-4a63-90ad-a801deefe4af", "evidence": "The use of the Covid-19 impact to stress the importance of rethinking loyalty and convenience.", "position": 0, "objective": "Highlight the cost of inaction in redefining loyalty and convenience", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.7, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 4, "slideType": "cover", "function": "front_matter", "notes": "Kearney branding present.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/4", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-4", "loopMatches": [ { "to": 4, "from": 3, "name": "Cost Of Inaction", "slug": "27-cost-of-inaction", "bestFor": "Urgent budget requests, compliance, risk mitigation", "matchId": "b11bb5e6-12cc-4a63-90ad-a801deefe4af", "evidence": "The use of the Covid-19 impact to stress the importance of rethinking loyalty and convenience.", "position": 0, "objective": "Highlight the cost of inaction in redefining loyalty and convenience", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "confidence": 0.7, "description": "Quantify what happens if the audience does nothing" } ], "arcBeatMatches": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 5, "slideType": "thesis_headline", "function": "frame_problem", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/5", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-5", "loopMatches": [], "arcBeatMatches": [ { "to": 7, "from": 5, "beatId": "4a5f5c04-d42d-42d0-9b24-b5bfd71dec61", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Problem", "beatSlug": "problem-agitate-solution-problem-identify-pain", "evidence": "Slides 5-7 identify the problem with current loyalty and convenience strategies.", "position": 0, "confidence": 0.8, "parentBeatName": "Complication", "parentBeatSlug": "complication" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 6, "slideType": "comparison_table", "function": "compare_options", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/6", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-6", "loopMatches": [], "arcBeatMatches": [ { "to": 7, "from": 5, "beatId": "4a5f5c04-d42d-42d0-9b24-b5bfd71dec61", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Problem", "beatSlug": "problem-agitate-solution-problem-identify-pain", "evidence": "Slides 5-7 identify the problem with current loyalty and convenience strategies.", "position": 0, "confidence": 0.8, "parentBeatName": "Complication", "parentBeatSlug": "complication" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 7, "slideType": "key_takeaways", "function": "summarize", "notes": "The slide uses a high-contrast visual of shoes to represent consumer choice, paired with a clear data-driven takeaway.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/7", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-7", "loopMatches": [], "arcBeatMatches": [ { "to": 7, "from": 5, "beatId": "4a5f5c04-d42d-42d0-9b24-b5bfd71dec61", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Problem", "beatSlug": "problem-agitate-solution-problem-identify-pain", "evidence": "Slides 5-7 identify the problem with current loyalty and convenience strategies.", "position": 0, "confidence": 0.8, "parentBeatName": "Complication", "parentBeatSlug": "complication" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 8, "slideType": "testimonial", "function": "illustrate_case", "notes": "The slide uses a background image of a cafe to evoke a sense of community and tradition, reinforcing the emotional aspect of the testimonials.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/8", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-8", "loopMatches": [], "arcBeatMatches": [ { "to": 10, "from": 8, "beatId": "0a5c81ca-f85a-4fa0-9db1-110f1af8fe24", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Agitate", "beatSlug": "problem-agitate-solution-agitate-make-it-worse", "evidence": "Slides 8-10 agitate the problem by highlighting the insufficiency of current approaches.", "position": 1, "confidence": 0.8, "parentBeatName": "Development", "parentBeatSlug": "development" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 9, "slideType": "key_takeaways", "function": "summarize", "notes": "Kearney branding present; uses a donut chart to highlight consumer forgiveness.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/9", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-9", "loopMatches": [], "arcBeatMatches": [ { "to": 10, "from": 8, "beatId": "0a5c81ca-f85a-4fa0-9db1-110f1af8fe24", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Agitate", "beatSlug": "problem-agitate-solution-agitate-make-it-worse", "evidence": "Slides 8-10 agitate the problem by highlighting the insufficiency of current approaches.", "position": 1, "confidence": 0.8, "parentBeatName": "Development", "parentBeatSlug": "development" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 10, "slideType": "key_takeaways", "function": "recommend", "notes": "The slide uses a split layout with a thematic photo on the left and strategic recommendations/case studies on the right.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/10", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-10", "loopMatches": [], "arcBeatMatches": [ { "to": 10, "from": 8, "beatId": "0a5c81ca-f85a-4fa0-9db1-110f1af8fe24", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Agitate", "beatSlug": "problem-agitate-solution-agitate-make-it-worse", "evidence": "Slides 8-10 agitate the problem by highlighting the insufficiency of current approaches.", "position": 1, "confidence": 0.8, "parentBeatName": "Development", "parentBeatSlug": "development" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 11, "slideType": "key_messages", "function": "present_solution", "notes": "Includes Kearney branding and a diamond watermark in the background.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/11", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-11", "loopMatches": [], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 12, "slideType": "cover", "function": "front_matter", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/12", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-12", "loopMatches": [], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 13, "slideType": "problem_statement", "function": "frame_problem", "notes": "The slide uses a 'some say... but some don't' rhetorical structure to challenge a common business assumption.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/13", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-13", "loopMatches": [ { "to": 15, "from": 13, "name": "Jobs To Be Done", "slug": "53-jobs-to-be-done", "bestFor": "Product innovation, market entry, competitive positioning", "matchId": "28200495-8ee4-4835-b03e-7efe15aa0d23", "evidence": "The discussion on the elasticity of consumer perception of time increments.", "position": 1, "objective": "Understand consumer jobs related to convenience", "structure": "The Customer's Job -> Current Solutions (Hired/Fired) -> Unmet Needs -> Our Solution Fit", "confidence": 0.6, "description": "Reframe the problem around what the customer is trying to accomplish, not what they're buying" } ], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 14, "slideType": "problem_statement", "function": "frame_problem", "notes": "The slide uses a three-part structure to contrast the lack of definition with specific examples of how the term is misused.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/14", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-14", "loopMatches": [ { "to": 15, "from": 13, "name": "Jobs To Be Done", "slug": "53-jobs-to-be-done", "bestFor": "Product innovation, market entry, competitive positioning", "matchId": "28200495-8ee4-4835-b03e-7efe15aa0d23", "evidence": "The discussion on the elasticity of consumer perception of time increments.", "position": 1, "objective": "Understand consumer jobs related to convenience", "structure": "The Customer's Job -> Current Solutions (Hired/Fired) -> Unmet Needs -> Our Solution Fit", "confidence": 0.6, "description": "Reframe the problem around what the customer is trying to accomplish, not what they're buying" } ], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 15, "slideType": "key_takeaways", "function": "summarize", "notes": "The slide uses a split-screen layout: left side is qualitative/conceptual, right side is quantitative data.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/15", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-15", "loopMatches": [ { "to": 15, "from": 13, "name": "Jobs To Be Done", "slug": "53-jobs-to-be-done", "bestFor": "Product innovation, market entry, competitive positioning", "matchId": "28200495-8ee4-4835-b03e-7efe15aa0d23", "evidence": "The discussion on the elasticity of consumer perception of time increments.", "position": 1, "objective": "Understand consumer jobs related to convenience", "structure": "The Customer's Job -> Current Solutions (Hired/Fired) -> Unmet Needs -> Our Solution Fit", "confidence": 0.6, "description": "Reframe the problem around what the customer is trying to accomplish, not what they're buying" } ], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 16, "slideType": "diagnosis", "function": "present_framework", "notes": "The slide uses a mathematical metaphor (Access + Interface) * Expectations = Consumer time elasticity.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/16", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-16", "loopMatches": [], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 17, "slideType": "diagnosis", "function": "diagnose", "notes": "The slide uses a split-screen layout with a photo on the left and text/logos on the right.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/17", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-17", "loopMatches": [], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 18, "slideType": "recommendation", "function": "recommend", "notes": "The slide uses a split-screen layout with a background image on the left and text/logos on the right.", "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/18", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-18", "loopMatches": [], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }, { "docId": "019dd923-5de0-76bd-a164-d55635baa7c6", "docSlug": "a6e69aa5f58c0d63", "documentTitle": "Customer loyalty and Convenience", "authorId": "misc", "authorName": "Kearney", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 19, "slideType": "recommendation", "function": "recommend", "notes": null, "imagePath": null, "matchCount": 1, "evidence": null, "slideHref": "/slides/019dd923-5de0-76bd-a164-d55635baa7c6/19", "deckHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d55635baa7c6#slide-19", "loopMatches": [], "arcBeatMatches": [ { "to": 19, "from": 11, "beatId": "1fe9b1d9-db3d-4a47-b2c7-a27174493166", "arcName": "Problem-Agitate-Solution", "arcSlug": "problem-agitate-solution", "beatName": "Solution", "beatSlug": "problem-agitate-solution-solution-provide-relief", "evidence": "Slides 11-19 provide a solution by redefining convenience and loyalty and offering practical recommendations.", "position": 2, "confidence": 0.8, "parentBeatName": "Resolution", "parentBeatSlug": "resolution" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true } ] }