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Braze defines non-GAAP gross profit and margin, non-GAAP sales and marketing expense, non-GAAP research and development expense, non-GAAP general and administrative expense, non-GAAP operating loss and non-GAAP net loss as the respective GAAP balances, adjusted for stock-based compensation expense, employer taxes related to stock-based compensation, charitable contribution expense, acquisition related expense, amortization of intangible assets and restructuring expense. Prior to the fourth quarter of the fiscal year ended January 31, 2023, Braze did not adjust non-GAAP gross profit and margin, non-GAAP sales and marketing expense, non-GAAP research and development expense, non-GAAP general and administrative expense, non-GAAP operating loss or non-GAAP net loss for acquisition related expense, because there was not acquisition activity by Braze in prior periods. Additionally, prior to the second quarter of the fiscal year ended January 31, 2024, Braze did not adjust non-GAAP gross profit and margin, non-GAAP sales and marketing expense, non-GAAP research and development expense, non-GAAP general and administrative expense, non-GAAP operating loss or non-GAAP net loss for amortization of intangible assets, because there were no such amortizations in prior periods, or for restructuring expense, because such amounts were not material in prior periods. Braze defines non-GAAP free cash flow as net cash used in operating activities, minus purchases of property and equipment and minus capitalized internal use software costs. Investors are encouraged to review the reconciliation of these historical non-GAAP financial measures to their most directly comparable GAAP financial measures. Braze uses this non-GAAP financial information internally in analyzing its financial results and believes that this non-GAAP financial information, when taken collectively with GAAP financial measures, may be helpful to investors because it provides consistency and comparability with past financial performance and assists in comparisons with other companies, some of which use similar non-GAAP financial information to supplement their GAAP results. The non-GAAP financial information is presented for supplemental informational purposes only, and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles in the United States (GAAP), and may be different from similarly-titled non-GAAP measures used by other companies. The principal limitation of these non-GAAP financial measures is that they exclude significant expenses that are required by GAAP to be recorded in Braze's financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by Braze's management about which expenses are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided at the end of this presentation for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Braze encourages investors to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, which it includes in press releases announcing quarterly and fiscal year financial results, and not to rely on any single financial measure to evaluate Braze's business.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:51:59.793+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "08e73bd7-0812-4974-a556-3293bd91aaca", "parentComponentId": null }, { "bbox": { "h": 0.08, "w": 0.95, "x": 0.025, "y": 0.87 }, "kind": "paragraph", "text": "Unless otherwise noted, information in this presentation concerning Braze's industry, including industry statistics and forecasts, competitive position and the markets in which Braze operates is based on information from independent industry and research organizations, other third-party sources and management estimates. Management estimates are derived from publicly available information released by independent industry analysts and other third party sources, as well as data from Braze's internal research, and are based on assumptions made by Braze upon reviewing such data, and Braze's experience in, and knowledge of, such industry and markets, which it believes to be reasonable. Projections, forecasts, assumptions and estimates of the future performance of the industry in which Braze operates and Braze's future performance are necessarily subject to uncertainty and risk due to a variety of factors. Braze has not independently verified the accuracy or completeness of the information provided by independent industry and research organizations, other third parties or other publicly available information. Accordingly, Braze makes no representations as to the accuracy or completeness of that information nor does Braze undertake to update such information after the date of this presentation.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:51:59.793+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "17c8a477-1052-401a-a34d-9a5c44e8237d", "parentComponentId": null }, { "bbox": { "h": 0.03, "w": 0.95, "x": 0.025, "y": 0.96 }, "kind": "paragraph", "text": "All third-party trademarks, including names, logos and brands, referenced by Braze in this presentation are property of their respective owners. All references to third-party trademarks are for identification purposes only. Such use should not be construed as an endorsement of the products or services of us.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:51:59.793+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "6bc609f3-faf3-476c-b5fe-2037ab841dd4", "parentComponentId": null }, { "bbox": { "h": 0.24, "w": 0.95, "x": 0.025, "y": 0.17 }, "kind": "paragraph", "text": "This presentation contains, and statements made during this presentation contain, \"forward-looking statements\" within the meaning of the \"safe harbor\" provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding Braze's market opportunity, growth strategy, anticipated product development efforts and anticipated product performance. Words such as \"anticipate,\" \"believe,\" \"could,\" \"estimate,\" \"expect,\" \"goal,\" \"hope,\" \"intend,\" \"may,\" might,\" \"potential,\" \"predict,\" \"project,\" \"shall,\" \"should,\" \"target,\" \"will\" and variations of these terms and similar expressions are intended to identify these forward-looking statements, although not all forward-looking statements contain these identifying words. Forward-looking statements are based on Braze's current assumptions, expectations and beliefs and are subject to substantial risks, uncertainties, assumptions and changes in circumstances that may cause Braze's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks include, but are not limited to, risks and uncertainties related to: (1) unstable market and economic conditions may have serious adverse consequences on Braze's business, financial condition and share price; (2) Braze's recent rapid revenue growth may not be indicative of its future revenue growth; (3) Braze's history of operating losses; (4) Braze's limited operating history at its current scale; (5) Braze's ability to successfully manage its growth; (6) the accuracy of estimates of market opportunity and forecasts of market growth and the impact that global and domestic socioeconomic events on Braze's business; (7) Braze's ability and the ability of its platform to adapt and respond to changing customer or consumer needs, requirements or preferences; (8) Braze's ability to attract new customers and renew existing customers; (9) the competitive markets in which Braze participates and the intense competition that it faces; (10) Braze's ability to adapt and respond effectively to rapidly changing technology, evolving cybersecurity and data privacy risks, evolving industry standards or changing regulations; and (11) Braze's reliance on third-party providers of cloud-based infrastructure. Further information on potential factors that could affect Braze's business and financial results is included in Braze's Annual Report on Form 10-K, filed with the SEC on March 31, 2023, Braze's Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2023, filed with the SEC on September 8, 2023, and other subsequent reports filed with the SEC. The forward-looking statements included in this presentation represent Braze's views only as of the date of this presentation and Braze assumes no obligation, and does not intend to update these forward-looking statements, except as required by law.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:51:59.793+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "a39ebd08-cb8f-4586-ad23-29d4020a4a27", "parentComponentId": null }, { "bbox": { "h": 0.03, "w": 0.664, 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A single organization could have multiple distinct contracting divisions or subsidiaries, all of which together would be considered a single customer.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:07.147+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "0fa1a4dc-6355-40c1-a4ac-b882e2606d25", "parentComponentId": null }, { "bbox": { "h": 0.15, "w": 0.826, "x": 0.076, "y": 0.283 }, "kind": "paragraph", "text": "Dollar-based Net Retention Rate: We calculate our dollar-based net retention rate as of a period end by starting with the ARR from a cohort of customers as of 12 months prior to such period-end (the Prior Period ARR). We then calculate the ARR from the same cohort of customers as of the end of the current period (the Current Period ARR). Current Period ARR includes any expansion and is net of contraction or attrition over the last 12 months, but excludes ARR from new customers in the current period. We then divide the total Current Period ARR by the total Prior Period ARR to arrive at the point-in-time dollar-based net retention rate. We then calculate the weighted average point-in-time dollar-based net retention rates as of the last day of each month in the current trailing 12-month period to arrive at the dollar-based net retention rate.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:07.147+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "14875125-720f-4d22-83ce-c0a013636081", "parentComponentId": null }, { "bbox": { "h": 0.1, "w": 0.826, "x": 0.076, "y": 0.653 }, "kind": "paragraph", "text": "Remaining Performance Obligations: The transaction price allocated to remaining performance obligations represents amounts under non-cancelable contracts expected to be recognized as revenue in future periods, and may be influenced by several factors, including seasonality, the timing of renewals, the timing of service delivery and contract terms. Unbilled portions of the remaining performance obligation are subject to future economic risks including bankruptcies, regulatory changes and other market factors.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:07.147+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "96e9a6ee-b738-4a04-9fb9-c5a12596d4ef", "parentComponentId": null }, { "bbox": { "h": 0.133, "w": 0.826, "x": 0.076, "y": 0.468 }, "kind": "paragraph", "text": "Annual Recurring Revenue (ARR): We define ARR as the annualized value of customer subscription contracts, including certain premium professional services that are subject to contractual subscription terms, as of the measurement date, assuming any contract that expires during the next 12 months is renewed on its existing terms (including contracts for which we are negotiating a renewal). Our calculation of ARR is not adjusted for the impact of any known or projected future events (such as customer cancellations, expansion or contraction of existing customers relationships or price increases or decreases) that may cause any such contract not to be renewed on its existing terms.", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:07.147+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "f786e0a2-aa6e-4f45-9b25-52d2a583f8c5", "parentComponentId": null }, { "bbox": { "h": 0.013, "w": 0.019, "x": 0.038, "y": 0.96 }, "kind": "source-note", "text": "24", "attrs": {}, "canon": { "kind": { "name": "Source note", "slug": "source-note", "status": "active", "canonId": "23484952-494b-4a5e-b1ad-550d0d70e948", "version": 1, "description": "Attribution / source / caveat placed at the slide footer. 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Numbered footnotes use attrs.numbered." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:07.276+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "5bb0739f-b457-4599-82a2-8c36472069e2", "parentComponentId": null }, { "bbox": { "h": 0.659, "w": 0.399, "x": 0.118, "y": 0.15 }, "kind": "table", "text": "Reconciliation of GAAP to Non-GAAP Gross Margin\nThree Months Ended July 31,\nSix Months Ended July 31,\n2023 2022 2023 2022\nGross Profit $79,633 $58,779 $148,726 $110,368\nPlus:\nStock-based compensation expense 901 911 1,790 1,831\nEmployer taxes related to stock-based compensation expense 30 24 52 40\nNon-GAAP Gross Profit $80,564 $59,714 $150,568 $112,239\nGAAP Gross Margin 69.2% 68.2% 68.6% 67.5%\nNon-GAAP Gross Margin 70.0% 69.3% 69.4% 68.6%", "attrs": {}, "canon": { "kind": { "name": "Table", "slug": "table", "status": 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expense 247 220 364 387\nRestructuring expense 541 - 541 -\nNon-GAAP sales and marketing $51,822 $44,348 $101,119 $84,558\nGAAP research and development expense $29,132 $23,336 $58,877 $44,956\nLess:\nStock-based compensation expense 9,929 6,921 19,772 13,094\nEmployer taxes related to stock-based compensation expense 266 124 522 251\nNon-GAAP research and development $18,937 $16,291 $38,583 $31,611\nGAAP general and administrative expense $25,453 $20,543 $49,436 $44,117\nLess:\nStock-based compensation expense 6,139 3,842 11,705 8,053\nEmployer taxes related to stock-based compensation expense 65 164 155 229\n1% Pledge charitable contribution expense 964 - 964 4,260\nAcquisition related expense 678 - 1,946 -\nAmortization of intangibles expense 148 - 148 -\nRestructuring expense 103 - 103 -\nNon-GAAP general and administrative $17,356 $16,537 $34,415 $31,575", "attrs": {}, "canon": { "kind": { "name": "Table", "slug": "table", "status": "active", "canonId": 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"google/gemini-2.5-flash", "runId": null, "at": "2026-05-02 07:52:08.182+00", "seconds": 7.298, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019de516-df80-71cb-83a9-019f8653e15b/26", "deck": "/decks/019de516-df80-71cb-83a9-019f8653e15b", "deckAnchor": "/decks/019de516-df80-71cb-83a9-019f8653e15b#slide-26", "deckJson": "/decks/019de516-df80-71cb-83a9-019f8653e15b.json" }, "components": [ { "bbox": { "h": 0.01, "w": 0.286, "x": 0.357, "y": 0.097 }, "kind": "paragraph", "text": "DOLLARS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS", "attrs": {}, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:08.182+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "83a67173-22b1-4455-9b0d-57d72804ef1b", "parentComponentId": null }, { "bbox": { "h": 0.01, "w": 0.416, "x": 0.529, "y": 0.917 }, "kind": "source-note", "text": "1 Assumes no tax impact due to the Company's net loss position and deferred tax assets.", "attrs": {}, "canon": { "kind": { "name": "Source note", "slug": "source-note", "status": "active", "canonId": "23484952-494b-4a5e-b1ad-550d0d70e948", "version": 1, "description": "Attribution / source / caveat placed at the slide footer. Numbered footnotes use attrs.numbered." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:08.182+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "bbcdcedd-ea2c-4c5d-a77c-244a5f05d5ce", "parentComponentId": null }, { "bbox": { "h": 0.72, "w": 0.44, "x": 0.06, "y": 0.149 }, "kind": "table", "text": "Reconciliation of GAAP to Non-GAAP Operating Loss\nThree Months Ended July 31, Six Months Ended July 31,\n2023 2022 2023 2022\nLoss from operations ($35,369) ($35,107) ($77,266) ($74,756)\nPlus:\nStock-based compensation expense 24,776 17,113 48,922 34,084\nEmployer taxes related to stock-based compensation expense 608 532 1,093 907\n1% Pledge charitable contribution expense 964 - 964 4,260\nAcquisition related expense 678 - 1,946 -\nAmortization of intangibles expense 148 - 148 -\nRestructuring expense 644 - 644 -\nNon-GAAP Operating loss ($7,551) ($17,462) ($23,549) ($35,505)\nGAAP operating margin (30.7%) (40.8%) (35.6%) (45.7%)\nNon-GAAP operating margin (6.6%) (20.3%) (10.9%) (21.7%)", "attrs": {}, "canon": { "kind": { "name": "Table", "slug": "table", "status": "active", "canonId": "019de52c-f9c8-7148-8119-eaac9594cd28", "version": 1, "description": "Tabular data layout." }, "tool": null, "subkind": { "name": "Data table", "slug": "data", "status": "active", "canonId": "019de52d-02d5-75b8-8abf-88e92bf63569", "version": 1, "description": null }, "framework": null }, "subkind": "data", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 07:52:08.182+00", "model": "google/gemini-2.5-flash", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "a6e3e4be-bfb0-41d9-8127-8d589f0b1b91", "parentComponentId": null }, { "bbox": { "h": 0.72, "w": 0.416, "x": 0.529, "y": 0.149 }, "kind": "table", "text": "Reconciliation of GAAP to Non-GAAP Net Loss\nThree Months Ended July 31, Six Months Ended July 31,\n2023 2022 2023 2022\nNet loss attributable to Braze, Inc. 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