{ "schemaVersion": "deck-intelligence.v1", "id": "019dd923-60d1-700e-95b4-76d5b28c3a69", "slug": "bi-61a1e3084dfea0f4", "title": "SupportLogic used this pitch deck to win $12 million in funding", "subtitle": "SupportLogic", "author": "SupportLogic", "pageCount": 7, "kind": "pitchdeck", "orientation": "landscape", "aspectRatio": 1.778, "document": { "id": "019dd923-60d1-700e-95b4-76d5b28c3a69", "slug": "bi-61a1e3084dfea0f4", "title": "SupportLogic used this pitch deck to win $12 million in funding", "rawTitle": "SupportLogic used this pitch deck to win $12 million in funding", "authorId": "Pitchdecks", "authorName": "SupportLogic", "authorDisplay": "SupportLogic", "kind": { "slug": "pitchdeck", "label": "Pitch deck" }, "sourceType": { "slug": "strategy_consulting", "label": "Strategy consulting" }, "fileName": "Supportlogic-bi-61a1e.pdf", "sourceUrl": "https://www.businessinsider.com/supportlogic-used-this-pitch-deck-win-12-million-in-funding-2020-8", "sourceDate": "2020-08-19 00:00:00", "presentationDate": null, "ingestedAt": "2026-04-27 13:23:42.178+00", "status": "ready", "pageCount": 7, "orientation": "landscape", "aspectRatio": 1.778, "targetCompany": null, "targetTicker": null, "metadata": { "local_root": "/tmp/legacy-images/bi-61a1e3084dfea0f4", "origin_corpus": "consulting" } }, "coverage": { "pageCount": 7, "pagesIndexed": 7, "pagesWithImages": 7, "pagesWithMetadata": 7, "imageCoveragePct": 100, "metadataCoveragePct": 100, "componentCount": 32, "chartCount": 2, "metricSlides": 0, "toolMatches": 1, "documentToolMatches": 0, "frameworkMatches": 4, "arcMatches": 1, "beatMatches": 3, "loopMatches": 1, "patternMatches": 0, "storymakersMatch": false, "scoreAvailable": false, "reviewAvailable": false, "activistThesisAvailable": false, "pitchdeckMetadataAvailable": true, "pitchdeckProfileAvailable": true }, "blocks": [], "matches": { "arcs": [ { "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null, "categoryName": "Strategy & Business", "categorySlug": "strategy-business" }, "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "evidence": "Pain points, solution, and demo presented in sequence", "isPrimary": true, "confidence": 0.8, "extraction": { "at": "2026-07-16 21:53:10.807954+00", "model": "or:meta-llama/llama-4-scout", "runId": null, "seconds": null, "promptVersion": "doc-narrative-v1" } } ], "beats": [ { "to": 2, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null, "categoryName": "Strategy & Business", "categorySlug": "strategy-business" }, "from": 2, "name": "Problem", "beatId": "8152e841-825d-44d6-a197-f6a44ab39a7e", "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "beatType": { "name": "Problem (Identify pain)", "slug": "problem-agitate-solution-problem-identify-pain", "status": "active", "canonId": "019dd9b8-0e78-74bb-b8f6-54348367a131", "version": 1, "description": null }, "evidence": "ENTERPRISE SUPPORT CHALLENGES", "position": 0, "isPrimaryArc": true, "parentBeatType": { "name": "Complication", "slug": "complication", "status": "active", "canonId": "019dd9b8-0275-7709-b2d6-4f77c3fc7579", "version": 1, "description": "The point in the narrative where the audience should feel discomfort. Required for argumentative arcs." }, "alignedBlockIds": null, "matchConfidence": 0.8 }, { "to": 5, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null, "categoryName": "Strategy & Business", "categorySlug": "strategy-business" }, "from": 4, "name": "Solution", "beatId": "eacd4c5a-e7c5-4498-99bd-547b4809ad30", "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "beatType": { "name": "Solution (Provide relief)", "slug": "problem-agitate-solution-solution-provide-relief", "status": "active", "canonId": "019dd9b8-0fee-73e9-9ae5-799c7f3895cd", "version": 1, "description": null }, "evidence": "INTELLIGENT SUPPORT PLATFORM and GO BEYOND SYSTEM OF RECORDS", "position": 1, "isPrimaryArc": true, "parentBeatType": { "name": "Resolution", "slug": "resolution", "status": "active", "canonId": "019dd9b8-045d-703b-8dd7-e92aba3ba91b", "version": 1, "description": "How the deck ends. Required in 19/20 arcs. The exception (Sparkline) ends with new bliss which is functionally a resolution." }, "alignedBlockIds": null, "matchConfidence": 0.8 }, { "to": 7, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null, "categoryName": "Strategy & Business", "categorySlug": "strategy-business" }, "from": 7, "name": "Agitate", "beatId": "21953b63-d1d0-41b3-a7a9-4f2d5c9a39ba", "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "beatType": { "name": "Agitate (Make it worse)", "slug": "problem-agitate-solution-agitate-make-it-worse", "status": "active", "canonId": "019dd9b8-0f5a-71dd-bae7-8fadb0d09456", "version": 1, "description": null }, "evidence": "SYSTEMS OF RECORD ARE NOT SUFFICIENT ANYMORE", "position": 2, "isPrimaryArc": true, "parentBeatType": { "name": "Development", "slug": "development", "status": "active", "canonId": "019dd9b8-0332-7008-b3aa-11b0840a57b1", "version": 1, "description": "The middle stretch in arcs that have one. Often where length problems creep in." }, "alignedBlockIds": null, "matchConfidence": 0.8 } ], "loops": [ { "to": 7, "from": 7, "loop": { "name": "27_cost_of_inaction", "slug": "27-cost-of-inaction", "status": "active", "bestFor": "Urgent budget requests, compliance, risk mitigation", "canonId": "019dd956-70d1-7395-a15b-857ba858b394", "version": 1, "bodyDocId": "019df22a-2420-77be-bc41-ded96d08cb21", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "description": "Quantify what happens if the audience does nothing", "familyLabel": null, "categoryName": "Urgency", "categorySlug": "urgency" }, "matchId": "f8a2731a-4267-4869-b368-76089ff8fd7b", "evidence": "SYSTEMS OF RECORD ARE NOT SUFFICIENT ANYMORE", "position": 0, "objective": "Why now?", "confidence": 0.7, "extraction": { "at": "2026-07-16 21:53:10.940862+00", "model": "or:meta-llama/llama-4-scout", "runId": null, "seconds": null, "promptVersion": "doc-narrative-v1" } } ], "tools": [ { "tool": { "name": "Maturity model", "slug": "maturity-model", "status": "active", "bestFor": null, "canonId": "019de52d-1923-75fc-9be0-131883ed3458", "version": 1, "bodyDocId": null, "description": null, "familyLabel": null, "categoryName": null, "categorySlug": null }, "agent": null, "layer": "slide", "agents": null, "matchId": "eb506cf6-388d-4297-98ff-5aaa808b51d5", "evidence": "Maturity curve showing progression from Case Tracking System to Intelligent Agent Assistant", "pageRefs": null, "priority": null, "whenToUse": null, "confidence": 0.7, "extraction": { "at": "2026-07-16 22:46:28.709376+00", "model": "or:meta-llama/llama-4-scout", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 5, "whyItWorks": null, "antipattern": null, "cardinality": null, "narrativePurpose": null } ], "frameworks": [ { "matchId": "3f5fb9f3-89c2-4305-9536-eca5390f798f", "evidence": "The diagram centralizes Technical Support and connects it to various departments.", "framework": null, "confidence": 0.8, "extraction": { "at": "2026-05-02 15:46:59.199+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 3, "frameworkName": "hub-spoke" }, { "matchId": "e2830e8d-dcec-4476-8363-2306792ff52c", "evidence": "The diagram illustrates the flow of data through an abstraction layer to provide value-added applications.", "framework": null, "confidence": 0.8, "extraction": { "at": "2026-05-02 15:46:57.934+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 4, "frameworkName": "value-chain" }, { "matchId": "0b6b6483-2a75-4f7c-b2c0-3638d7bb243f", "evidence": "Progression from reactive case tracking to proactive intelligent support", "framework": null, "confidence": 0.9, "extraction": { "at": "2026-05-02 15:46:56.943+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 5, "frameworkName": "maturity-model" }, { "matchId": "f9d70c54-5a11-43dd-9ef9-04561957c826", "evidence": "Historical progression of technology eras", "framework": null, "confidence": 0.7, "extraction": { "at": "2026-05-02 15:46:57.806+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 7, "frameworkName": "HFS Horizons" } ], "patterns": [] }, "storymakers": null, "score": null, "review": null, "activistThesis": null, "pitchdeck": { "metadata": { "author": "Martin Coulter", "fireId": "bi-61a1e3084dfea0f4", "sector": null, "deckKind": "fundraise", "roundRaw": null, "amountRaw": "$12 million", "amountUsd": "12000000", "scrapedAt": "2026-04-27 13:23:42.178+00", "sectorRaw": null, "sourceUrl": "https://www.businessinsider.com/supportlogic-used-this-pitch-deck-win-12-million-in-funding-2020-8", "deckKindAt": "2026-04-28 07:19:06+00", "highlights": "Customer service startup SupportLogic's funding raise was backed by Sorenson Ventures and Sierra Ventures.", "slideCount": 7, "companyName": "Supportlogic", "description": "Customer service startup SupportLogic's funding raise was backed by Sorenson Ventures and Sierra Ventures.", "displayName": "SupportLogic", "publishDate": "2020-08-19", "roundSeries": null, "articleTitle": "SupportLogic used this pitch deck to win $12 million in funding", "leadInvestors": null, "deckKindSignal": "win $", "metaExtractedAt": "2026-04-28 07:16:02+00" }, "profile": { "scores": { "yc": 0.3336, "a16z": 0.2536, "docsend": 0.2952, "hoffman": 0.2649, "mcclure": 0.3036, "sequoia": 0.4181, "kawasaki": 0.2536, "nextview": 0.1766, "slidebean": 0.244, "founder_institute": 0.2286 }, "nSlides": 7, "sequence": [ "cover", "pain_points", "problem_statement", "solution", "solution", "solution", "why_now" ], "breakdown": { "yc": { "order": 0.4286, "signal": 0.08, "jaccard": 0.25 }, "a16z": { "order": 0.4286, "signal": 0, "jaccard": 0.25 }, "docsend": { "order": 0.4286, "signal": 0, "jaccard": 0.3333 }, "hoffman": { "order": 0.4286, "signal": 0, "jaccard": 0.2727 }, "mcclure": { "order": 0.4286, "signal": 0.05, "jaccard": 0.25 }, "sequoia": { "order": 0.5714, "signal": 0.08, "jaccard": 0.3333 }, "kawasaki": { "order": 0.4286, "signal": 0, "jaccard": 0.25 }, "nextview": { "order": 0.2857, "signal": 0, "jaccard": 0.1818 }, "slidebean": { "order": 0.4286, "signal": 0, "jaccard": 0.2308 }, "founder_institute": { "order": 0.4286, "signal": 0, "jaccard": 0.2 } }, "matchedAt": "2026-04-27 21:51:54+00", "noveltyScore": 0.8319, "primaryScore": 0.4181, "noveltySignals": [ "rare slide types: why_now", "duplicated ≥3×: solution", "non-canonical types: pain_points" ], "primaryProfile": "sequoia", "secondaryScore": 0.3336, "secondaryProfile": "yc" } }, "slides": [ { "page": 1, "type": "setup", "function": "front_matter", "imagePath": "https://imgproxy.kitesheet.com/i7mHIH4Jdajfr77k3JWR9ZxenVZenMZ9N2FKgkVfY8o/rs:fit:1200:1200:0/q:82/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy9iaS02MWExZTMwODRkZmVhMGY0L3AwMDEuanBn", "rawType": "cover", "block": null, "metadata": { "slideType": "cover", "slideTypeCanon": { "name": "Cover", "slug": "cover", "status": "active", "canonId": "019de52d-05f2-729d-9f93-e0504f0a2410", "version": 1, "description": null }, "function": "front_matter", "functionCanon": { "name": "Front matter", "slug": "front_matter", "status": "active", "canonId": "019de52d-133d-73f0-9e26-201eda96b098", "version": 1, "description": null }, "density": "balanced", "densityScore": 41, "componentCount": 6, "textChars": 159, "nDataPoints": 0, "notes": null, "elementsJson": [ "headline_text", "subtitle_text", "headshot" ], "confidence": 1, "extraction": { "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "at": "2026-05-02 15:46:59.77+00", "seconds": 6.316, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019dd923-60d1-700e-95b4-76d5b28c3a69/1", "deck": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69", "deckAnchor": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69#slide-1", "deckJson": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69.json" }, "components": [ { "bbox": { "h": 0.01, "w": 0.26, "x": 0.37, "y": 0.973 }, "kind": "disclaimer", "text": "Copyrights © SupportLogic, Inc. Confidential Content, please do not distribute.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.77+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "de34bbd0-3cd2-4dbf-b68b-db9cf373f85a", "parentComponentId": null }, { "bbox": { "h": 0.12, "w": 0.08, "x": 0.46, "y": 0.56 }, "kind": "image", "text": null, "attrs": null, "canon": { "kind": { "name": "Image", "slug": "image", "status": "active", "canonId": "019de52c-f978-701f-a720-51d029d769e7", "version": 1, "description": "Photo, illustration, screenshot or icon." }, "tool": null, "subkind": { "name": "Headshot", "slug": "headshot", "status": "active", "canonId": "019de52c-fd5f-765c-9282-38b54f61bbbf", "version": 1, "description": null }, "framework": null }, "subkind": "headshot", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.77+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "9d18b1dd-68f5-4160-a424-8f50313c7e81", "parentComponentId": null }, { "bbox": { "h": 0.02, "w": 0.14, "x": 0.43, "y": 0.753 }, "kind": "paragraph", "text": "krishna@supportlogic.io", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.77+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "06c68d33-f5ae-492b-8a84-858344412484", "parentComponentId": null }, { "bbox": { "h": 0.03, "w": 0.14, "x": 0.43, "y": 0.708 }, "kind": "paragraph", "text": "Krishna Raj Raja", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.77+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "239f8b2e-a20a-47cc-9231-0989b5bd5539", "parentComponentId": null }, { "bbox": { "h": 0.02, "w": 0.22, "x": 0.39, "y": 0.478 }, "kind": "subtitle", "text": "Intelligent Support Platform™", "attrs": null, "canon": { "kind": { "name": "Subtitle", "slug": "subtitle", "status": "active", "canonId": "82d821ee-2793-42e7-8f16-c6131385a3ce", "version": 1, "description": "Header-zone supporting text near the title (= ex body.description with bbox)." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.77+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "d2f57e1e-cc93-4425-b579-10851b41ca4f", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.26, "x": 0.37, "y": 0.365 }, "kind": "title", "text": "SupportLogic", "attrs": null, "canon": { "kind": { "name": "Title", "slug": "title", "status": "active", "canonId": "019de52c-f7dd-76d9-b848-b1f12bd85cf4", "version": 1, "description": "Slide title or headline." }, "tool": null, "subkind": { "name": "Headline", "slug": "headline", "status": "active", "canonId": "019de52c-fae1-7463-9a7c-d60668eced0d", "version": 1, "description": null }, "framework": null }, "subkind": "headline", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.77+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "8cfd5873-9b2d-4861-bf3c-03eb69cdf785", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [], "loops": [], "thumbSrc": "https://imgproxy.kitesheet.com/JbqgAU6zpbYPVEi_C-ncTRSuv7Hti01mbViOI0GStHU/rs:fit:480:480:0/q:78/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy9iaS02MWExZTMwODRkZmVhMGY0L3AwMDEuanBn", "imagePathAlt": "https://imgproxy.kitesheet.com/USG0BDlffurvuCPIWS10UXA9J8WjKws3NfvmIQvZCgI/rs:fit:1200:1200:0/q:82/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy9iaS02MWExZTMwODRkZmVhMGY0L3AwMDEucG5n", "thumbSrcAlt": "https://imgproxy.kitesheet.com/yJpF-Rc-OnaLjtuVop2msx0mjbzFM-XbD1Y_o5EB2rw/rs:fit:480:480:0/q:78/f:webp/czM6Ly9raXRlc2hlZXQvY29ycHVzL3NsaWRlcy9iaS02MWExZTMwODRkZmVhMGY0L3AwMDEucG5n" }, { "page": 2, "type": "tension", "function": "frame_problem", "rawType": "pain_points", "block": null, "metadata": { "slideType": "pain_points", "slideTypeCanon": { "name": "Pain points", "slug": "pain_points", "status": "active", "canonId": "019de52d-08a0-761d-a14f-1dbc5e447381", "version": 1, "description": null }, "function": "frame_problem", "functionCanon": { "name": "Frame problem", "slug": "frame_problem", "status": "active", "canonId": "019de52d-13db-753e-ad70-e9b2d0dab398", "version": 1, "description": null }, "density": "sparse", "densityScore": 11, "componentCount": 2, "textChars": 139, "nDataPoints": 0, "notes": null, "elementsJson": [ "headline_text", "icon_grid" ], "confidence": 1, "extraction": { "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "at": "2026-05-02 15:46:56.224+00", "seconds": 2.574, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019dd923-60d1-700e-95b4-76d5b28c3a69/2", "deck": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69", "deckAnchor": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69#slide-2", "deckJson": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69.json" }, "components": [ { "bbox": { "h": 0.6, "w": 0.72, "x": 0.14, "y": 0.25 }, "kind": "image", "text": "Garbage in, Garbage Out; Firefighting; Data Silos; Tribal Knowledge; Numbers Game; Complex to Influence Change", "attrs": null, "canon": { "kind": { "name": "Image", "slug": "image", "status": "active", "canonId": "019de52c-f978-701f-a720-51d029d769e7", "version": 1, "description": "Photo, illustration, screenshot or icon." }, "tool": null, "subkind": { "name": "Icon grid", "slug": "icon-grid", "status": "active", "canonId": "019de52c-fdfe-749d-9990-1db465a3eed4", "version": 1, "description": null }, "framework": null }, "subkind": "icon-grid", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:56.224+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "808bedbd-2764-432a-8eb8-c9dec638b755", "parentComponentId": null }, { "bbox": { "h": 0.04, "w": 0.48, "x": 0.26, "y": 0.07 }, "kind": "title", "text": "ENTERPRISE SUPPORT CHALLENGES", "attrs": null, "canon": { "kind": { "name": "Title", "slug": "title", "status": "active", "canonId": "019de52c-f7dd-76d9-b848-b1f12bd85cf4", "version": 1, "description": "Slide title or headline." }, "tool": null, "subkind": { "name": "Headline", "slug": "headline", "status": "active", "canonId": "019de52c-fae1-7463-9a7c-d60668eced0d", "version": 1, "description": null }, "framework": null }, "subkind": "headline", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:56.224+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "34af46b9-373e-4b0c-bc7a-7bcd90de1ae5", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [ { "to": 2, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null }, "from": 2, "name": "Problem", "beatId": "8152e841-825d-44d6-a197-f6a44ab39a7e", "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "beatType": { "name": "Problem (Identify pain)", "slug": "problem-agitate-solution-problem-identify-pain", "status": "active", "canonId": "019dd9b8-0e78-74bb-b8f6-54348367a131", "version": 1, "description": null }, "evidence": "ENTERPRISE SUPPORT CHALLENGES", "position": 0, "isPrimaryArc": true, "parentBeatType": { "name": "Complication", "slug": "complication", "status": "active", "canonId": "019dd9b8-0275-7709-b2d6-4f77c3fc7579", "version": 1, "description": "The point in the narrative where the audience should feel discomfort. Required for argumentative arcs." }, "alignedBlockIds": null, "matchConfidence": 0.8 } ], "loops": [], "locked": true }, { "page": 3, "type": "setup", "title": "Uses a hub-and-spoke diagram to show cross-functional collaboration.", "function": "establish_context", "rawType": "context", "block": null, "metadata": { "slideType": "context", "slideTypeCanon": { "name": "Context (pitchdeck)", "slug": "context", "status": "active", "canonId": "019de52d-1094-779e-9590-e4603e6a191c", "version": 1, "description": null }, "function": "establish_context", "functionCanon": { "name": "Establish context", "slug": "establish_context", "status": "active", "canonId": "019de52d-1314-74e6-9074-d213dc0bdcdf", "version": 1, "description": null }, "density": "dense", "densityScore": 57, "componentCount": 5, "textChars": 501, "nDataPoints": 1, "notes": "Uses a hub-and-spoke diagram to show cross-functional collaboration.", "elementsJson": [ "action_title", "bullet_list", "process_diagram", "icon_grid" ], "confidence": 0.95, "extraction": { "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "at": "2026-05-02 15:46:59.199+00", "seconds": 5.527, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019dd923-60d1-700e-95b4-76d5b28c3a69/3", "deck": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69", "deckAnchor": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69#slide-3", "deckJson": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69.json" }, "components": [ { "bbox": null, "kind": "callout", "text": "SILOed, reactive and metadata-driven support doesn't work anymore", "attrs": null, "canon": { "kind": { "name": "Callout", "slug": "callout", "status": "active", "canonId": "019de52c-f8d3-761a-8953-7d37080de5e2", "version": 1, "description": "Highlighted callout box." }, "tool": { "name": "Visual emphasis", "slug": "visual-emphasis", "status": "active", "bestFor": null, "canonId": "019dd9e1-474b-736b-a8eb-a794dd88241c", "version": 1, "bodyDocId": null, "description": "Drawing the eye to one element above the rest of the slide.", "familyLabel": null }, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-04-27 15:08:38+00", "model": "or:google/gemini-3.1-flash-lite-preview", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "019dd952-bb7e-76cf-9031-fee4d0db99f1", "parentComponentId": null }, { "bbox": { "h": 0.75, "w": 0.68, "x": 0.01, "y": 0.15 }, "kind": "diagram", "text": "Diagram showing interactions between Customers, Sales, Support, Product, IT, and Engineering.", "attrs": null, "canon": { "kind": { "name": "Diagram", "slug": "diagram", "status": "active", "canonId": "019de52c-f9f0-734a-81de-15382ff28c65", "version": 1, "description": "Schematic or relational diagram." }, "tool": null, "subkind": { "name": "Hub and spoke", "slug": "hub-spoke", "status": "active", "canonId": "019de52d-04db-73e6-81ca-a234f2f23fc1", "version": 1, "description": null }, "framework": null }, "subkind": "hub-spoke", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.199+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "819be362-ea12-44c7-80bf-f4fe30d3e13f", "parentComponentId": null }, { "bbox": { "h": 0.65, "w": 0.28, "x": 0.705, "y": 0.185 }, "kind": "list", "text": "SILOed, reactive and metadata-driven support doesn't work anymore. Product, sales, engineering team needs to be nimble. Visibility and collaborative workflows between teams is key. Modernizing support to protect existing business and expand renewal has become CEO's top priority.", "attrs": null, "canon": { "kind": { "name": "List", "slug": "list", "status": "active", "canonId": "019de52c-f94b-779b-a53b-fd4904a5f4d2", "version": 1, "description": "Bullet or numbered list." }, "tool": null, "subkind": { "name": "Bullet list", "slug": "bullet", "status": "active", "canonId": "019de52c-fc98-7169-a083-5cab805076ca", "version": 1, "description": null }, "framework": null }, "subkind": "bullet", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.199+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "6535046d-4abe-4d77-8b44-b36f40ad69ff", "parentComponentId": null }, { "bbox": { "h": 0.04, "w": 0.08, "x": 0.09, "y": 0.52 }, "kind": "metric", "text": "70% of all customer interactions", "attrs": null, "canon": { "kind": { "name": "Metric", "slug": "metric", "status": "active", "canonId": "019de52c-f923-73bf-8081-d0b1a8c5264d", "version": 1, "description": "Big-number or KPI value." }, "tool": null, "subkind": { "name": "Big number", "slug": "big-number", "status": "active", "canonId": "019de52c-fc70-70c8-b965-0584548a9204", "version": 1, "description": null }, "framework": null }, "subkind": "big-number", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.199+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "044acc83-98ca-41ad-92fb-c623254d4fce", "parentComponentId": null }, { "bbox": { "h": 0.035, "w": 0.564, "x": 0.218, "y": 0.075 }, "kind": "title", "text": "SUPPORT HAS BECOME COLLABORATIVE", "attrs": null, "canon": { "kind": { "name": "Title", "slug": "title", "status": "active", "canonId": "019de52c-f7dd-76d9-b848-b1f12bd85cf4", "version": 1, "description": "Slide title or headline." }, "tool": null, "subkind": { "name": "Headline", "slug": "headline", "status": "active", "canonId": "019de52c-fae1-7463-9a7c-d60668eced0d", "version": 1, "description": null }, "framework": null }, "subkind": "headline", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:59.199+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "09cea196-1506-4d04-9a18-058bf0f2f719", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [ { "matchId": "3f5fb9f3-89c2-4305-9536-eca5390f798f", "evidence": "The diagram centralizes Technical Support and connects it to various departments.", "framework": null, "confidence": 0.8, "extraction": { "at": "2026-05-02 15:46:59.199+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 3, "frameworkName": "hub-spoke" } ], "arcBeats": [], "loops": [], "locked": true }, { "page": 4, "type": "resolution", "title": "The slide uses a layered architecture diagram to illustrate how the platform sits between data sources (CRM/Ticketing systems) and end-user applications.", "function": "present_solution", "rawType": "solution", "block": null, "metadata": { "slideType": "solution", "slideTypeCanon": { "name": "Solution", "slug": "solution", "status": "active", "canonId": "019de52d-0eb5-72ff-8b70-ba70a4199282", "version": 1, "description": null }, "function": "present_solution", "functionCanon": { "name": "Present solution", "slug": "present_solution", "status": "active", "canonId": "019de52d-15b8-71da-bd23-2b767850cbce", "version": 1, "description": null }, "density": "dense", "densityScore": 64, "componentCount": 6, "textChars": 628, "nDataPoints": 0, "notes": "The slide uses a layered architecture diagram to illustrate how the platform sits between data sources (CRM/Ticketing systems) and end-user applications.", "elementsJson": [ "headline_text", "paragraph", "process_diagram", "logo_grid" ], "confidence": 1, "extraction": { "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "at": "2026-05-02 15:46:57.934+00", "seconds": 3.808, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019dd923-60d1-700e-95b4-76d5b28c3a69/4", "deck": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69", "deckAnchor": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69#slide-4", "deckJson": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69.json" }, "components": [ { "bbox": { "h": 0.25, "w": 0.2, "x": 0.73, "y": 0.52 }, "kind": "callout", "text": "Intelligent Support Applications: Control Plane, Signal Extraction, Content & Context Aware, Intelligent Orhestration, Real-time collaboration, Data wrangling without source modification", "attrs": null, "canon": { "kind": { "name": "Callout", "slug": "callout", "status": "active", "canonId": "019de52c-f8d3-761a-8953-7d37080de5e2", "version": 1, "description": "Highlighted callout box." }, "tool": null, "subkind": { "name": "Primary callout", "slug": "primary", "status": "active", "canonId": "019de52c-fbd1-70eb-a9ce-8997f8674c1d", "version": 1, "description": null }, "framework": null }, "subkind": "primary", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.934+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "71e86b54-c0b1-40bd-a140-50aafb2e8ca8", "parentComponentId": null }, { "bbox": null, "kind": "callout", "text": "Extract signals from structured and unstructured data. Maintain context across conversational boundaries.", "attrs": null, "canon": { "kind": { "name": "Callout", "slug": "callout", "status": "active", "canonId": "019de52c-f8d3-761a-8953-7d37080de5e2", "version": 1, "description": "Highlighted callout box." }, "tool": { "name": "Visual emphasis", "slug": "visual-emphasis", "status": "active", "bestFor": null, "canonId": "019dd9e1-474b-736b-a8eb-a794dd88241c", "version": 1, "bodyDocId": null, "description": "Drawing the eye to one element above the rest of the slide.", "familyLabel": null }, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-04-27 15:08:38+00", "model": "or:google/gemini-3.1-flash-lite-preview", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "019dd952-bb7e-76cf-9032-16db7527bc71", "parentComponentId": null }, { "bbox": { "h": 0.45, "w": 0.7, "x": 0.15, "y": 0.37 }, "kind": "diagram", "text": "Architectural stack showing users, applications, platform, abstraction layer, and data sources.", "attrs": null, "canon": { "kind": { "name": "Diagram", "slug": "diagram", "status": "active", "canonId": "019de52c-f9f0-734a-81de-15382ff28c65", "version": 1, "description": "Schematic or relational diagram." }, "tool": null, "subkind": { "name": "Value chain", "slug": "value-chain", "status": "active", "canonId": "019de52d-048a-769c-aad6-4abdde7ef317", "version": 1, "description": null }, "framework": null }, "subkind": "value-chain", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.934+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "44a7672e-98d7-4691-bd11-ca4ab971cbd3", "parentComponentId": null }, { "bbox": { "h": 0.04, "w": 0.52, "x": 0.24, "y": 0.78 }, "kind": "image", "text": "Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, Freshdesk, Jira, Slack, Microsoft Teams, Legacy & Custom", "attrs": null, "canon": { "kind": { "name": "Image", "slug": "image", "status": "active", "canonId": "019de52c-f978-701f-a720-51d029d769e7", "version": 1, "description": "Photo, illustration, screenshot or icon." }, "tool": null, "subkind": { "name": "Logo grid", "slug": "logo-grid", "status": "active", "canonId": "019de52c-fdd7-7409-93e5-81280a8ca215", "version": 1, "description": null }, "framework": null }, "subkind": "logo-grid", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.934+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "d27b284a-4b59-469d-a25e-41a2bdf5c600", "parentComponentId": null }, { "bbox": { "h": 0.07, "w": 0.46, "x": 0.27, "y": 0.21 }, "kind": "paragraph", "text": "Extract signals from structured and unstructured data. Maintain context across conversational boundaries.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.934+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "1001a2f3-05f1-4622-864f-14681854939f", "parentComponentId": null }, { "bbox": { "h": 0.03, "w": 0.45, "x": 0.275, "y": 0.075 }, "kind": "title", "text": "INTELLIGENT SUPPORT PLATFORM", "attrs": null, "canon": { "kind": { "name": "Title", "slug": "title", "status": "active", "canonId": "019de52c-f7dd-76d9-b848-b1f12bd85cf4", "version": 1, "description": "Slide title or headline." }, "tool": null, "subkind": { "name": "Headline", "slug": "headline", "status": "active", "canonId": "019de52c-fae1-7463-9a7c-d60668eced0d", "version": 1, "description": null }, "framework": null }, "subkind": "headline", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.934+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "75aee062-84c2-4676-8f12-2f1819e5281a", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [ { "matchId": "e2830e8d-dcec-4476-8363-2306792ff52c", "evidence": "The diagram illustrates the flow of data through an abstraction layer to provide value-added applications.", "framework": null, "confidence": 0.8, "extraction": { "at": "2026-05-02 15:46:57.934+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 4, "frameworkName": "value-chain" } ], "arcBeats": [ { "to": 5, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null }, "from": 4, "name": "Solution", "beatId": "eacd4c5a-e7c5-4498-99bd-547b4809ad30", "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "beatType": { "name": "Solution (Provide relief)", "slug": "problem-agitate-solution-solution-provide-relief", "status": "active", "canonId": "019dd9b8-0fee-73e9-9ae5-799c7f3895cd", "version": 1, "description": null }, "evidence": "INTELLIGENT SUPPORT PLATFORM and GO BEYOND SYSTEM OF RECORDS", "position": 1, "isPrimaryArc": true, "parentBeatType": { "name": "Resolution", "slug": "resolution", "status": "active", "canonId": "019dd9b8-045d-703b-8dd7-e92aba3ba91b", "version": 1, "description": "How the deck ends. Required in 19/20 arcs. The exception (Sparkline) ends with new bliss which is functionally a resolution." }, "alignedBlockIds": null, "matchConfidence": 0.8 } ], "loops": [], "locked": true }, { "page": 5, "type": "resolution", "title": "The slide uses a growth curve to illustrate the transition from reactive to proactive support capabilities.", "function": "present_solution", "rawType": "solution", "block": null, "metadata": { "slideType": "solution", "slideTypeCanon": { "name": "Solution", "slug": "solution", "status": "active", "canonId": "019de52d-0eb5-72ff-8b70-ba70a4199282", "version": 1, "description": null }, "function": "present_solution", "functionCanon": { "name": "Present solution", "slug": "present_solution", "status": "active", "canonId": "019de52d-15b8-71da-bd23-2b767850cbce", "version": 1, "description": null }, "density": "sparse", "densityScore": 18, "componentCount": 3, "textChars": 179, "nDataPoints": 0, "notes": "The slide uses a growth curve to illustrate the transition from reactive to proactive support capabilities.", "elementsJson": [ "action_title", "line_chart", "icon_grid" ], "confidence": 0.95, "extraction": { "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "at": "2026-05-02 15:46:56.943+00", "seconds": 2.653, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019dd923-60d1-700e-95b4-76d5b28c3a69/5", "deck": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69", "deckAnchor": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69#slide-5", "deckJson": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69.json" }, "components": [ { "bbox": { "h": 0.45, "w": 0.52, "x": 0.24, "y": 0.35 }, "kind": "chart", "text": "Maturity curve showing progression from Case Tracking System to Intelligent Agent Assistant", "attrs": null, "canon": { "kind": { "name": "Chart", "slug": "chart", "status": "active", "canonId": "019de52c-f9a0-76ef-adc6-0b859109d1f8", "version": 1, "description": "Quantitative chart." }, "tool": null, "subkind": { "name": "Line chart", "slug": "line", "status": "active", "canonId": "019de52c-ff62-778f-8f6c-a952ceae8677", "version": 1, "description": null }, "framework": null }, "subkind": "line", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:56.943+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "f8365829-2ae1-4244-a82a-d2e74514d463", "parentComponentId": null }, { "bbox": null, "kind": "framework", "text": "Maturity model showing progression from reactive to proactive", "attrs": null, "canon": { "kind": { "name": "Framework", "slug": "framework", "status": "active", "canonId": "019de52c-fa18-77c6-b10a-ccb8277ac0fa", "version": 1, "description": "Named conceptual framework instance." }, "tool": null, "subkind": { "name": "Framework instance", "slug": "instance", "status": "active", "canonId": "019de52d-05a2-72af-be0b-7edc60708a03", "version": 1, "description": null }, "framework": null }, "subkind": "instance", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:56.943+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "dd23ed66-253b-42b3-a578-b62ebca08bc3", "parentComponentId": null }, { "bbox": { "h": 0.04, "w": 0.48, "x": 0.26, "y": 0.07 }, "kind": "title", "text": "GO BEYOND SYSTEM OF RECORDS", "attrs": null, "canon": { "kind": { "name": "Title", "slug": "title", "status": "active", "canonId": "019de52c-f7dd-76d9-b848-b1f12bd85cf4", "version": 1, "description": "Slide title or headline." }, "tool": null, "subkind": { "name": "Headline", "slug": "headline", "status": "active", "canonId": "019de52c-fae1-7463-9a7c-d60668eced0d", "version": 1, "description": null }, "framework": null }, "subkind": "headline", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:56.943+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "fe4c398a-55b3-4118-8f9b-2d28ff2379ca", "parentComponentId": null } ], "metrics": [], "tools": [ { "tool": { "name": "Maturity model", "slug": "maturity-model", "status": "active", "bestFor": null, "canonId": "019de52d-1923-75fc-9be0-131883ed3458", "version": 1, "bodyDocId": null, "description": null, "familyLabel": null, "categoryName": null, "categorySlug": null }, "agent": null, "layer": "slide", "agents": null, "matchId": "eb506cf6-388d-4297-98ff-5aaa808b51d5", "evidence": "Maturity curve showing progression from Case Tracking System to Intelligent Agent Assistant", "pageRefs": null, "priority": null, "whenToUse": null, "confidence": 0.7, "extraction": { "at": "2026-07-16 22:46:28.709376+00", "model": "or:meta-llama/llama-4-scout", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 5, "whyItWorks": null, "antipattern": null, "cardinality": null, "narrativePurpose": null } ], "frameworks": [ { "matchId": "0b6b6483-2a75-4f7c-b2c0-3638d7bb243f", "evidence": "Progression from reactive case tracking to proactive intelligent support", "framework": null, "confidence": 0.9, "extraction": { "at": "2026-05-02 15:46:56.943+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 5, "frameworkName": "maturity-model" } ], "arcBeats": [ { "to": 5, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null }, "from": 4, "name": "Solution", "beatId": "eacd4c5a-e7c5-4498-99bd-547b4809ad30", "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "beatType": { "name": "Solution (Provide relief)", "slug": "problem-agitate-solution-solution-provide-relief", "status": "active", "canonId": "019dd9b8-0fee-73e9-9ae5-799c7f3895cd", "version": 1, "description": null }, "evidence": "INTELLIGENT SUPPORT PLATFORM and GO BEYOND SYSTEM OF RECORDS", "position": 1, "isPrimaryArc": true, "parentBeatType": { "name": "Resolution", "slug": "resolution", "status": "active", "canonId": "019dd9b8-045d-703b-8dd7-e92aba3ba91b", "version": 1, "description": "How the deck ends. Required in 19/20 arcs. The exception (Sparkline) ends with new bliss which is functionally a resolution." }, "alignedBlockIds": null, "matchConfidence": 0.8 } ], "loops": [], "locked": true }, { "page": 6, "type": "setup", "title": "The slide uses color-coded highlighting to map unstructured text to structured data categories.", "function": "present_solution", "rawType": "product_demo", "block": null, "metadata": { "slideType": "product_demo", "slideTypeCanon": { "name": "Product demo", "slug": "product_demo", "status": "active", "canonId": "019de52d-0f06-7288-84f2-7568c1020fce", "version": 1, "description": null }, "function": "present_solution", "functionCanon": { "name": "Present solution", "slug": "present_solution", "status": "active", "canonId": "019de52d-15b8-71da-bd23-2b767850cbce", "version": 1, "description": null }, "density": "overcrowded", "densityScore": 77, "componentCount": 7, "textChars": 681, "nDataPoints": 3, "notes": "The slide uses color-coded highlighting to map unstructured text to structured data categories.", "elementsJson": [ "headline_text", "action_title", "paragraph", "icon_grid" ], "confidence": 1, "extraction": { "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "at": "2026-05-02 15:46:57.675+00", "seconds": 3.289, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019dd923-60d1-700e-95b4-76d5b28c3a69/6", "deck": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69", "deckAnchor": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69#slide-6", "deckJson": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69.json" }, "components": [ { "bbox": { "h": 0.3, "w": 0.32, "x": 0.64, "y": 0.48 }, "kind": "list", "text": "Sentiment: Frustration, Urgency. Impact: Production Issue. Competitive Threats: CoreOS, Rocket Container. Error Message: Max UDID reached. Events & Tasks: Drive Sharing, UDID reset, Docker Activation.", "attrs": null, "canon": { "kind": { "name": "List", "slug": "list", "status": "active", "canonId": "019de52c-f94b-779b-a53b-fd4904a5f4d2", "version": 1, "description": "Bullet or numbered list." }, "tool": null, "subkind": { "name": "Bullet list", "slug": "bullet", "status": "active", "canonId": "019de52c-fc98-7169-a083-5cab805076ca", "version": 1, "description": null }, "framework": null }, "subkind": "bullet", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.675+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "1d6c25cd-b98b-4056-b516-e3aa91de7a2a", "parentComponentId": null }, { "bbox": { "h": 0.15, "w": 0.32, "x": 0.64, "y": 0.8 }, "kind": "list", "text": "Environment: Docker for Windows Beta, Acer Laptop, Mac OS, Microsoft Surface Pro 4, Microsoft Surface Book, Virtual Machine, Microsoft Windows", "attrs": null, "canon": { "kind": { "name": "List", "slug": "list", "status": "active", "canonId": "019de52c-f94b-779b-a53b-fd4904a5f4d2", "version": 1, "description": "Bullet or numbered list." }, "tool": null, "subkind": { "name": "Bullet list", "slug": "bullet", "status": "active", "canonId": "019de52c-fc98-7169-a083-5cab805076ca", "version": 1, "description": null }, "framework": null }, "subkind": "bullet", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.675+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "7cd49420-0e17-4478-98fa-a328e2fc4cdc", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.1, "x": 0.64, "y": 0.3 }, "kind": "metric", "text": "35 Sentiment Score", "attrs": null, "canon": { "kind": { "name": "Metric", "slug": "metric", "status": "active", "canonId": "019de52c-f923-73bf-8081-d0b1a8c5264d", "version": 1, "description": "Big-number or KPI value." }, "tool": null, "subkind": { "name": "Big number", "slug": "big-number", "status": "active", "canonId": "019de52c-fc70-70c8-b965-0584548a9204", "version": 1, "description": null }, "framework": null }, "subkind": "big-number", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.675+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "394ed7af-8c78-4540-b8a7-8b0287b0ee7b", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.1, "x": 0.75, "y": 0.3 }, "kind": "metric", "text": "28 Attention Score", "attrs": null, "canon": { "kind": { "name": "Metric", "slug": "metric", "status": "active", "canonId": "019de52c-f923-73bf-8081-d0b1a8c5264d", "version": 1, "description": "Big-number or KPI value." }, "tool": null, "subkind": { "name": "Big number", "slug": "big-number", "status": "active", "canonId": "019de52c-fc70-70c8-b965-0584548a9204", "version": 1, "description": null }, "framework": null }, "subkind": "big-number", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.675+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "44b23e52-26eb-493c-8ecd-10670b3530e2", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.1, "x": 0.64, "y": 0.23 }, "kind": "metric", "text": "25 Customer Score", "attrs": null, "canon": { "kind": { "name": "Metric", "slug": "metric", "status": "active", "canonId": "019de52c-f923-73bf-8081-d0b1a8c5264d", "version": 1, "description": "Big-number or KPI value." }, "tool": null, "subkind": { "name": "Big number", "slug": "big-number", "status": "active", "canonId": "019de52c-fc70-70c8-b965-0584548a9204", "version": 1, "description": null }, "framework": null }, "subkind": "big-number", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.675+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "7db808dd-c167-45b7-9192-f1496b24a336", "parentComponentId": null }, { "bbox": { "h": 0.65, "w": 0.45, "x": 0.05, "y": 0.2 }, "kind": "paragraph", "text": "I just received a \"Max UDID reached\" message trying to install Docker beta on my production instance. I'm trying to test the Docker Windows beta and have installed as follows: 1) On a Windows VM running on my Mac (sharing drives does not work.) ...", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.675+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "8332d194-e109-4289-8e1b-fd28d95e5b82", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.65, "x": 0.175, "y": 0.07 }, "kind": "title", "text": "EXTRACT SIGNALS FROM UNSTRUCTURED DATA", "attrs": null, "canon": { "kind": { "name": "Title", "slug": "title", "status": "active", "canonId": "019de52c-f7dd-76d9-b848-b1f12bd85cf4", "version": 1, "description": "Slide title or headline." }, "tool": null, "subkind": { "name": "Headline", "slug": "headline", "status": "active", "canonId": "019de52c-fae1-7463-9a7c-d60668eced0d", "version": 1, "description": null }, "framework": null }, "subkind": "headline", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.675+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "8b7630dd-3daa-4b54-837f-526ba6506ae9", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [], "loops": [], "locked": true }, { "page": 7, "type": "setup", "title": "Uses a wave metaphor to represent technological eras.", "function": "argue_timing", "rawType": "why_now", "block": null, "metadata": { "slideType": "why_now", "slideTypeCanon": { "name": "Why now", "slug": "why_now", "status": "active", "canonId": "019de52d-0f2e-718d-b8ad-256dd87582d0", "version": 1, "description": null }, "function": "argue_timing", "functionCanon": { "name": "Argue timing (why now)", "slug": "argue_timing", "status": "active", "canonId": "019de52d-16f8-74de-9ec2-900be07d90dd", "version": 1, "description": null }, "density": "sparse", "densityScore": 18, "componentCount": 3, "textChars": 177, "nDataPoints": 0, "notes": "Uses a wave metaphor to represent technological eras.", "elementsJson": [ "headline_text", "action_title", "data_table", "infographic" ], "confidence": 1, "extraction": { "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "at": "2026-05-02 15:46:57.806+00", "seconds": 3.28, "promptVersion": "v2-canon-conditioned" } }, "links": { "slide": "/slides/019dd923-60d1-700e-95b4-76d5b28c3a69/7", "deck": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69", "deckAnchor": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69#slide-7", "deckJson": "/decks/019dd923-60d1-700e-95b4-76d5b28c3a69.json" }, "components": [ { "bbox": { "h": 0.35, "w": 0.74, "x": 0.13, "y": 0.245 }, "kind": "chart", "text": "Wave diagram representing technological eras", "attrs": null, "canon": { "kind": { "name": "Chart", "slug": "chart", "status": "active", "canonId": "019de52c-f9a0-76ef-adc6-0b859109d1f8", "version": 1, "description": "Quantitative chart." }, "tool": null, "subkind": { "name": "Area chart", "slug": "area", "status": "active", "canonId": "019de52c-ff89-71e0-911e-5cab78b90f53", "version": 1, "description": null }, "framework": null }, "subkind": "area", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.806+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "554144b9-85d5-473a-a76e-04e580fdd8a3", "parentComponentId": null }, { "bbox": { "h": 0.28, "w": 0.96, "x": 0.02, "y": 0.635 }, "kind": "table", "text": "Comparison table of Growth, Licensing, Dev. Methodology, Tech, and Data across four eras.", "attrs": null, "canon": { "kind": { "name": "Table", "slug": "table", "status": "active", "canonId": "019de52c-f9c8-7148-8119-eaac9594cd28", "version": 1, "description": "Tabular data layout." }, "tool": null, "subkind": { "name": "Data table", "slug": "data", "status": "active", "canonId": "019de52d-02d5-75b8-8abf-88e92bf63569", "version": 1, "description": null }, "framework": null }, "subkind": "data", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.806+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "a76eb713-eb1d-4275-b6d2-fb15df0f3cf3", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.74, "x": 0.13, "y": 0.06 }, "kind": "title", "text": "SYSTEMS OF RECORD ARE NOT SUFFICIENT ANYMORE", "attrs": null, "canon": { "kind": { "name": "Title", "slug": "title", "status": "active", "canonId": "019de52c-f7dd-76d9-b848-b1f12bd85cf4", "version": 1, "description": "Slide title or headline." }, "tool": null, "subkind": { "name": "Headline", "slug": "headline", "status": "active", "canonId": "019de52c-fae1-7463-9a7c-d60668eced0d", "version": 1, "description": null }, "framework": null }, "subkind": "headline", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 15:46:57.806+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "bf874044-6a31-41cf-b69b-e1bc793ce05c", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [ { "matchId": "f9d70c54-5a11-43dd-9ef9-04561957c826", "evidence": "Historical progression of technology eras", "framework": null, "confidence": 0.7, "extraction": { "at": "2026-05-02 15:46:57.806+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "pageNumber": 7, "frameworkName": "HFS Horizons" } ], "arcBeats": [ { "to": 7, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null }, "from": 7, "name": "Agitate", "beatId": "21953b63-d1d0-41b3-a7a9-4f2d5c9a39ba", "matchId": "e5c82121-d8ca-40ca-9505-6c6c7545b6fd", "beatType": { "name": "Agitate (Make it worse)", "slug": "problem-agitate-solution-agitate-make-it-worse", "status": "active", "canonId": "019dd9b8-0f5a-71dd-bae7-8fadb0d09456", "version": 1, "description": null }, "evidence": "SYSTEMS OF RECORD ARE NOT SUFFICIENT ANYMORE", "position": 2, "isPrimaryArc": true, "parentBeatType": { "name": "Development", "slug": "development", "status": "active", "canonId": "019dd9b8-0332-7008-b3aa-11b0840a57b1", "version": 1, "description": "The middle stretch in arcs that have one. Often where length problems creep in." }, "alignedBlockIds": null, "matchConfidence": 0.8 } ], "loops": [ { "to": 7, "from": 7, "loop": { "name": "27_cost_of_inaction", "slug": "27-cost-of-inaction", "status": "active", "bestFor": "Urgent budget requests, compliance, risk mitigation", "canonId": "019dd956-70d1-7395-a15b-857ba858b394", "version": 1, "bodyDocId": "019df22a-2420-77be-bc41-ded96d08cb21", "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point", "description": "Quantify what happens if the audience does nothing", "familyLabel": null }, "matchId": "f8a2731a-4267-4869-b368-76089ff8fd7b", "evidence": "SYSTEMS OF RECORD ARE NOT SUFFICIENT ANYMORE", "position": 0, "objective": "Why now?", "confidence": 0.7, "extraction": { "at": "2026-07-16 21:53:10.940862+00", "model": "or:meta-llama/llama-4-scout", "runId": null, "seconds": null, "promptVersion": "doc-narrative-v1" } } ], "locked": true } ], "arcBeats": [ { "from": 2, "to": 2, "label": "Problem", "description": "ENTERPRISE SUPPORT CHALLENGES" }, { "from": 4, "to": 5, "label": "Solution", "description": "INTELLIGENT SUPPORT PLATFORM and GO BEYOND SYSTEM OF RECORDS" }, { "from": 7, "to": 7, "label": "Agitate", "description": "SYSTEMS OF RECORD ARE NOT SUFFICIENT ANYMORE" } ], "loops": [ { "from": 7, "to": 7, "label": "Cost Of Inaction", "description": "Why now?" } ] }