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Goodcall uses artificial intelligence to respond to customer queries over the phone and also to send more in-depth information like directions or menus to customers via text. The company aims to deliver a better alternative to the traditional customer service lines by using a \"smart;; conversational\" automated operator. Goodcall answers customer calls with the words: \"How can I help you?\" At which point;; callers can put forward a range of queries;; such as booking appointments;; sharing their contact details;; or checking the relevant COVID-19 restrictions in place at the business. On the corporate side of things;; Goodcall is offering up to 500 minutes of service a month for individual entrepreneurs and smaller enterprises. The firm boasts an easy-to-use no-code design which takes \"under a minute to deploy;;\" and can save businesses hours of time manning the phones. Goodcall CEO Bob Summers. 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