{ "schemaVersion": "deck-intelligence.v1", "id": "019dd923-5f69-752d-a9b7-a3c0753f7723", "slug": "QgPjzaDJdaxotwn9DMVQ", "title": "We got an exclusive look at the pitch deck customer service startup Dixa used to bag a $105 million Series C led by Uber-backer General Atlantic", "subtitle": "Dixa", "author": "Dixa", "pageCount": 13, "kind": "pitchdeck", "orientation": "landscape", "aspectRatio": 1.784, "document": { "id": "019dd923-5f69-752d-a9b7-a3c0753f7723", "slug": "QgPjzaDJdaxotwn9DMVQ", "title": "We got an exclusive look at the pitch deck customer service startup Dixa used to bag a $105 million Series C led by Uber-backer General Atlantic", "rawTitle": "We got an exclusive look at the pitch deck customer service startup Dixa used to bag a $105 million Series C led by Uber-backer General Atlantic", "authorId": "Pitchdecks", "authorName": "Dixa", "authorDisplay": "Dixa", "kind": { "slug": "pitchdeck", "label": "Pitch deck" }, "sourceType": { "slug": "strategy_consulting", "label": "Strategy consulting" }, "fileName": "Customer-Service-QgPjzaDJ.pdf", "sourceUrl": "https://www.businessinsider.com/pitch-deck-customer-service-startup-105-million-series-c-general-atlantic-2021-7", "sourceDate": "2021-07-28 00:00:00", "presentationDate": null, "ingestedAt": "2026-04-27 08:57:25.45+00", "status": "ready", "pageCount": 13, "orientation": "landscape", "aspectRatio": 1.784, "targetCompany": null, "targetTicker": null, "metadata": { "local_root": "/tmp/legacy-images/QgPjzaDJdaxotwn9DMVQ", "origin_corpus": "consulting" } }, "coverage": { "pageCount": 13, "pagesIndexed": 13, "pagesWithImages": 13, "pagesWithMetadata": 13, "imageCoveragePct": 100, "metadataCoveragePct": 100, "componentCount": 80, "chartCount": 2, "metricSlides": 0, "toolMatches": 9, "documentToolMatches": 0, "frameworkMatches": 6, "arcMatches": 1, "beatMatches": 4, "loopMatches": 2, "patternMatches": 0, "storymakersMatch": false, "scoreAvailable": false, "reviewAvailable": false, "activistThesisAvailable": false, "pitchdeckMetadataAvailable": true, "pitchdeckProfileAvailable": true }, "blocks": [], "matches": { "arcs": [ { "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null, "categoryName": "Strategy & Business", "categorySlug": "strategy-business" }, "matchId": "d9a38b10-3d07-4a00-ad0e-0e5cb25e9b2f", "evidence": "The deck follows a clear problem-agitate-solution structure, with slides 7-9 agitating the problem and slides 10-12 providing a solution.", "isPrimary": true, "confidence": 0.9, "extraction": { "at": "2026-07-16 21:34:46.027406+00", "model": "or:meta-llama/llama-4-scout", "runId": null, "seconds": null, "promptVersion": "doc-narrative-v1" } } ], "beats": [ { "to": 8, "arc": { "name": "Problem-Agitate-Solution", "slug": "problem-agitate-solution", "status": "active", "bestFor": "Sales pitches, urgency-driven, competitive displacement", "canonId": "019dd956-5ec6-70f9-9fd8-fdbaaff39acf", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Problem (Identify pain) -> Agitate (Make it worse) -> Solution (Provide relief)", "description": null, "familyLabel": null, "categoryName": "Strategy & Business", "categorySlug": "strategy-business" }, "from": 7, "name": "Problem", "beatId": "f3170234-86ff-4e2e-911b-7b10ea554e68", "matchId": "d9a38b10-3d07-4a00-ad0e-0e5cb25e9b2f", "beatType": { "name": "Problem (Identify pain)", "slug": "problem-agitate-solution-problem-identify-pain", "status": "active", "canonId": "019dd9b8-0e78-74bb-b8f6-54348367a131", "version": 1, "description": null }, "evidence": "Slides 7-8 present the problem", "position": 0, "isPrimaryArc": true, "parentBeatType": { "name": "Complication", "slug": "complication", "status": "active", "canonId": "019dd9b8-0275-7709-b2d6-4f77c3fc7579", "version": 1, "description": "The point in the narrative where the audience should feel discomfort. 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