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Gross Margin and AEBITDA Margin is calculated based on Total Revenue. FY26E Core Organic Growth Rate, FY26E Net Leverage, Free Cash Flow and Non-GAAP Gross Margin, as well as FY26E Core Total Revenue, and Total Adjusted EBITDA are per management annual forecasts. There can be no assurance that these forecasts, growth goals, or guidance can be achieved. We undertake no obligation to update forward-looking statements.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 17:03:29.547+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "d0b044c8-66a8-4511-857f-0e176891549c", "parentComponentId": null }, { "bbox": { "h": 0.52, "w": 0.86, "x": 0.07, "y": 0.43 }, "kind": "list", "text": "Upland defines Recurring Revenue as Subscription and Support Revenue.\nUpland defines Non-GAAP Gross Margin as GAAP Gross Margin excluding depreciation expense, amortization expense, and stock compensation expense.\nUpland defines AEBITDA (Adjusted EBITDA) as net loss, calculated in accordance with GAAP, plus depreciation and amortization expense, interest expense, net, other expense (income), net, provision (benefit) for income taxes, stock-based compensation expense, acquisition and divestiture related expenses, non-recurring litigation costs, purchase accounting adjustments for deferred revenue, loss on divestitures and impairment charges.\nUpland defines Gross Debt as the total amount of debt Upland has at a point in time.\nUpland defines Gross Leverage as Total Debt divided by trailing 4 quarters AEBITDA, unless otherwise noted.\nUpland defines Net Debt as the total amount of debt less unrestricted cash that Upland has at a point in time.\nUpland defines Net Leverage as Net Debt divided by trailing 4 quarters AEBITDA, unless otherwise noted.\nUpland defines AEBITDA Margin (Adjusted EBITDA Margin) as AEBITDA divided by total revenue.\nUpland defines Free Cash Flow (FCF) as GAAP operating cash flow less purchases of property and equipment (or capital expenditures also referred to as Capex).\nUpland defines Core Organic Growth Rate as the percentage change between two reported periods in Core Organic Revenue (subscription and support revenue, excluding subscription and support revenue from Sunset Assets, Divestitures, and Overage Charges). Upland calculates year-over-year Core Organic Growth Rate as though all acquisitions or divestitures closed as of the end of the latest period were closed as of the first day of the prior year period presented. Core Organic Growth Rate does not represent actual organic revenue generated by our business as it stood at the beginning of the respective period.\nUpland defines Sunset or Sunset Assets as certain non-strategic product offerings and a limited number of non-strategic customer contracts that Upland has decided to discontinue over time.\nUpland defines Divestitures as non-strategic product lines disposed of through sale.\nUpland defines Core as our ongoing business operation, excluding Sunset Assets and Divestitures.\nUpland defines Overage Charges as subscription and support revenues earned in addition to contractual minimum customer commitments as a result of the usage volume of services including text and e-mail messaging and third-party pass-through costs that exceed the levels stipulated in contracts with the Company.\nUpland defines Enterprise Accounts as customer accounts with greater than or equal to $25,000 in annual recurring revenue. Upland uses the term \"Major Accounts\", \"Major Enterprise Accounts\" and \"Enterprise Accounts\" interchangeably.\nUpland defines NDRR (Net Dollar Retention Rate) as the aggregate ARR as of December 31 from those customers that were also customers as of December 31 of the prior fiscal year, divided by the aggregate ARR value from all customers as of December 31 of the prior fiscal year. This measure excludes the revenue value of Overage Charges, Divestitures, and Sunset Assets upon designation.\nUpland defines GDRR (Gross Dollar Retention Rate) as the aggregate ARR as of December 31 from those customers that were also customers as of December 31 of the prior fiscal year, divided by the aggregate ARR value from all customers as of December 31 of the prior fiscal year. This measure excludes the revenue value of Overage Charges, Divestitures, and Sunset Assets upon designation.", "attrs": null, "canon": { "kind": { "name": "List", "slug": "list", "status": "active", "canonId": "019de52c-f94b-779b-a53b-fd4904a5f4d2", "version": 1, "description": "Bullet or numbered list." }, "tool": null, "subkind": { "name": "Bullet list", "slug": "bullet", "status": "active", "canonId": "019de52c-fc98-7169-a083-5cab805076ca", "version": 1, "description": null }, "framework": null }, "subkind": "bullet", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 17:03:29.547+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "1f93989d-c224-43bc-83a4-b902b1e053c2", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.86, "x": 0.07, "y": 0.17 }, "kind": "paragraph", "text": "To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use the following non-GAAP financial measures: Non-GAAP Gross Margin, Adjusted EBITDA, Adjusted EBITDA Margin, non-GAAP net income (loss), non-GAAP net income (loss) per share, free cash flow, Core Organic Revenue Growth, and Core Total Revenue. 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We believe these non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and they are used by our institutional investors and the analyst community to help them analyze the health of our business. 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