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The results surprised us. This year's average maturity score has declined significantly—9 points—from last year. Fewer than 1% of respondents scored over 50 on our 100-point AI maturity scale. The highest score fell a whopping 13 points year on year.\n\nThese sharp drops suggest that AI innovation is outpacing organizations' capacity to deploy AI effectively at scale. There's a vision gap at the top, as leaders struggle to set audacious AI goals while also driving measurable results. Organizations understand they must foster an innovation-forward culture to get ahead. But many lack the proper guardrails needed to innovate safely at scale.\n\nWe identified an elite cohort of Pacesetter companies that are leading the pack across all dimensions of AI maturity. We modeled the potential economic impact if all companies on the Forbes Global 2000 list were Pacesetters. In aggregate, this could produce a $113 billion increase in total gross margins across all Global 2000 companies.\n\nIn this report, we provide a view from halfway up the AI summit. We show how AI Pacesetters are leveraging AI by connecting data, automation, and workflows. Then we offer a roadmap for how any organization can deploy AI, govern it, and measure ROI in ways that benefit customers, employees, and the bottom line.\n\nOur key takeaways: Agentic AI is enabling enterprises to deploy autonomous software agents that collaborate with other agents in pursuit of defined goals. The right leadership strategy and platform are essential to success. 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PCA is a statistical method to simplify complex data from a large number of survey responses by transforming it into a smaller set of uncorrelated variables called principal components. 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The Index serves as a tool for organizations to better understand their performance in relation to others in their market or industry. Given these objectives, ServiceNow and Oxford Economics defined five dimensions of AI maturity: strategy and leadership, workflow integration, talent and workforce, AI governance, and realizing value in AI investment. 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