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It's really hard to get customers to try Zoom without a freemium product... We make our freemium product work so well... If they like our product, very soon they are going to pay for the subscription. The most important thing is to make sure the existing customer [is] happy rather than chasing after new prospects. Our NPS is in the 67-69 range vs. our peers in the 20's... 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17:33:34.119+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "6f57341c-28d1-4451-93ae-9718737c59b4", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.42, "x": 0.05, "y": 0.52 }, "kind": "quote", "text": "I think it's a very positive trend that people are spending time in social experiences... They're playing a video game, but what they're really doing is spending time with their friends & chatting all night.", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": null, "subkind": { "name": "Pull quote", "slug": "pull-quote", "status": "active", "canonId": "019de52c-fbf9-76fe-97e1-a0b7540445c9", "version": 1, "description": null }, "framework": null }, "subkind": "pull-quote", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 17:33:34.119+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "2dbdb63a-a2a9-4d63-bdd2-37089b49a4f6", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "I think it's a very positive trend that people are spending time in social experiences. That's the thing you have to appreciate with Fortnite. Most people are playing together in squads with their friends, they're on voice chat. They're playing a video game, but what they're really doing is spending time with their friends & chatting all night. 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"or:google/gemini-3.1-flash-lite-preview", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "019dd952-4e55-75b2-9be1-384f52a3447e", "parentComponentId": null }, { "bbox": { "h": 0.15, "w": 0.25, "x": 0.23, "y": 0.64 }, "kind": "quote", "text": "We want to create an easy experience for our customers...we want to establish trust & form a human relationship with our customers [merchants] when they reach out for support on our platform.", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": null, "subkind": { "name": "Pull quote", "slug": "pull-quote", "status": "active", "canonId": "019de52c-fbf9-76fe-97e1-a0b7540445c9", "version": 1, "description": null }, "framework": null }, "subkind": "pull-quote", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 17:33:38.871+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "a9728d31-02f6-4dd8-a0bf-cdcb58c7406b", "parentComponentId": null }, { "bbox": { "h": 0.15, "w": 0.25, "x": 0.23, "y": 0.23 }, "kind": "quote", "text": "15 years ago, talking to customers meant you had a phone number & customers could call it. 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similar across all countries – among them are soft news topics as well as hard news topics such as domestic & international politics, breaking-news events or reporting on movements, the last of which highlights the relative advantages of social media as a source for journalists. — Gerret von Nordheim et al. – Sourcing the Sources, 6/18", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": { "name": "Authority citation", "slug": "authority-citation", "status": "active", "bestFor": null, "canonId": "019dd9e1-49ae-7557-89ad-3fca70469b45", "version": 1, "bodyDocId": null, "description": "Quoting an authority figure, study, or precedent to lend weight.", "familyLabel": null }, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-04-25 12:13:00+00", "model": 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"bestFor": null, "canonId": "019dd9e1-47ab-72ce-a079-aab1f5299e88", "version": 1, "bodyDocId": null, "description": "Translating a claim into numbers, charts, or tables.", "familyLabel": null }, "subkind": null, "framework": null }, "subkind": "primary", "groupRole": null, "confidence": null, "extraction": { "at": "2026-04-25 12:13:13+00", "model": "or:google/gemini-3.1-flash-lite-preview", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "019dd952-4e55-75b2-9bea-b7523e2d4bf0", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.8, "x": 0.1, "y": 0.5 }, "kind": "paragraph", "text": "...1987 $26K = Median USA Household Income $4K = Average Entitlement Payout per Household from Federal Government... 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Solv is putting patients in front of a provider who can treat their symptoms in as little as 15 minutes. The benefit this provides consumers is real. We've already given ~20 years back to consumers who typically spend 2 hours between booking an appointment & getting their issue resolved.", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": null, "subkind": { "name": "Testimonial", "slug": "testimonial", "status": "active", "canonId": "019de52c-fc21-71b6-9ac3-8266a64945e8", "version": 1, "description": null }, "framework": null }, "subkind": "testimonial", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 17:33:56.855+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "bb6fb977-d517-43ab-a35d-3658a6bbf233", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "No longer are patients okay with waiting as many as 24 days to see a doctor. 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