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      "Add an answer-first slide immediately after the cover stating the single thesis in one sentence (e.g., 'Next-gen GBS is a culture shift enabled by ServiceNow, delivered in six moves')",
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      "No answer-first slide; the deck's central thesis is never stated in a single sentence",
      "Firm attribution drift: deck is published by Deloitte (per source URL) but p.10 is titled 'Why KPMG' and p.11 routes the reader to KPMG specialists — a breaking inconsistency"
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