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The second side of the coin is that companies want to reduce their operational efforts significantly and prioritize the realization of cost savings (approximately 66% of respondents).", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:23:28.317+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "84eabfb7-1f20-4989-9538-9b5815504212", "parentComponentId": null }, { "bbox": { "h": 0.3, "w": 0.18, "x": 0.8, "y": 0.05 }, "kind": "quote", "text": "\"By 2020, the average person will have more conversations a day with bots than they do with their spouse\"", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": null, "subkind": { "name": "Pull quote", "slug": "pull-quote", "status": "active", "canonId": "019de52c-fbf9-76fe-97e1-a0b7540445c9", "version": 1, "description": null }, "framework": null }, "subkind": "pull-quote", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:23:28.317+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "22eed6eb-4cb7-428b-b3a7-25a73c097f17", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "By 2020, the average person will have more conversations a day with bots than they do with their spouse - L. 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But it is interesting that many companies do also look on internal services. This can be seen across all industries. Virtual Assistants are supporting IT, customer service and various types of FAQs. Especially, Financial Services Industry respondents note significant potential for applying Virtual Assistants (VA) in internal services. These results also correspond to Gartner2. 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The industry, which recognizes this value most (as of now), is FSI – especially Banks – directly followed by Government & Public Services. Not surprisingly, Fingerprints are the most used item, recognized by survey respondents. Others are gaining more and more attention and popularity, as technologies are improving. Face and Voice are getting pretty close and using Eye Scans is definitely not seen as science fiction. A number of respondents are starting assessments in this area. Our survey results highlight that the use of Biometrics is rising. 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None of Deloitte GmbH Wirtschaftsprüfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/de/UeberUns for a more detailed description of DTTL and its member firms. 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