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The conversation loosely traces a Consultant's Gambit (context -> problem -> solution -> evidence -> recap) but Storymakers alignment is minimal because almost no slide-layer visual tools are deployed.", "secondary_arcs": [ { "id": 11, "slug": "triple-take", "beats": [ { "name": "The Facts (What)", "end_page": 5, "evidence": "Survey findings on tech, experience, access", "position": 1, "start_page": 2 }, { "name": "The Implications (So What)", "end_page": 8, "evidence": "Trust ceiling, transparency, reaction-to-revolution framing", "position": 2, "start_page": 6 }, { "name": "The Action (Now What)", "end_page": 12, "evidence": "Service design, new care models, recap of opportunities", "position": 3, "start_page": 9 } ], "evidence": "Survey facts -> implications for trust/experience -> action toward revolution loosely match What/So What/Now What.", "confidence": 45 } ], "images_inspected": 7, "slide_frameworks": [] }, "matchedAt": "2026-04-25 23:05:19+00", "slidesSeen": 12, "deckSummary": "This is a printed webinar transcript, not a designed consulting deck - every page is two columns of prose with no charts, frameworks, or visual loops. The conversation loosely traces a Consultant's Gambit (context -> problem -> solution -> evidence -> recap) but Storymakers alignment is minimal because almost no slide-layer visual tools are deployed.", "imagesInspected": 7, "extractionSeconds": 157.4021 }, "score": { "backend": "codex", "scoredAt": "2026-05-02 12:46:31.57+00", "subScores": { "scqa_arc": 48, "action_titles": 20, "mece_structure": 42, "closing_strength": 32, "evidence_quality": 54, "clarity_of_thesis": 60, "production_quality": 38, "visual_storytelling": 34 }, "totalScore": 41, "coveragePct": 100, "explanations": { "scqa_arc": "Slides 2-4 set context and complication, while slide 8 finally asks how to move adoption from reaction to revolution, but the answer is diffuse rather than structured into a clear SCQA resolution.", "action_titles": "Titles are mostly speaker/transcript labels or repeated topic headers rather than insights; e.g., slide 5 is titled \"Transcript of Discussion\".", "mece_structure": "The deck cycles through technology, experience, access, trust, pharma, equity, home care, and cybersecurity, but slides 6-11 overlap heavily and no explicit MECE architecture ties them together.", "closing_strength": "Slide 12 is a moderator thank-you and slide 8 summarizes priorities, but there is no explicit recommendation, decision ask, owner, or next-step sequence.", "evidence_quality": "The deck cites a 12,000-person, 14-country survey on slide 2 and some quantified claims such as the empathy finding on slide 4, but many later recommendations rest on discussion quotes rather than shown data.", "clarity_of_thesis": "The reaction vs revolution tension appears on slide 1 and slides 2-4 introduce the survey, adoption, experience, and empathy themes, but the deck never states a declarative answer in the first five slides.", "production_quality": "Repeated titles across slides 3-7 and 9-11, dense transcript blocks, and limited footnote/source discipline make the deck feel like webinar notes rather than a polished Storymakers presentation.", "visual_storytelling": "Most pages are transcript or quote slides with callouts (slides 5 and 9-11), so survey claims are not translated into charts, frameworks, or big-number visuals." }, "slidesAnalyzed": 12 }, "review": { "backend": null, "verdict": "This is a HIMSS conference talk-track handout dressed as a deck — useful as a cautionary example of what happens when slides are titled with the deck name and closed with 'thank you', not as a Storymakers exemplar.", "reviewedAt": "2026-04-24 16:25:31+00", "slidesSeen": 12, "suggestions": [ "Rewrite every slide title as a declarative insight — e.g. promote the p.4 callout to the title 'Empathy moves the digital-experience needle ~5x more than any other lever'", "Move the strongest numeric and insight lines (12,000-person survey, 5x empathy effect, trust-ceiling claim) into a 3-slide opening that leads with the answer before the context", "Replace the p.12 sign-off with an explicit recommendation slide: the two or three moves pharma/providers should make next, each tied to a pillar (trust, empathy, service design)", "Collapse the four quote_slides (p.8-11) into one pillar-structured 'what to do' section with dividers, using the quotes as pull-evidence under action-title headers" ], "closingScore": 22, "openingScore": 28, "topStrengths": [ "Quantified anchor in the p.2 callout (12,000 respondents, 14 countries) gives the argument real evidentiary weight", "Two sharp insight sentences are present in the callouts — p.4 'Empathy was about five times as important' and p.6 'Without trust, there's only so much ceiling for digital adoption to grow'", "The rhetorical frame 'reaction or revolution' (p.1, p.8) is a memorable and reusable spine if it had been carried through as the action-title motif" ], "topWeaknesses": [ "Title layer is effectively dead: p.3, p.4, p.6, p.7, p.9, p.10, p.11 all repeat the deck title instead of stating the slide's point", "Opening is a transcript greeting (p.2: 'Brian Kalis: Thank you, and welcome everyone.') rather than leading with the answer", "Closing slide (p.12) is a ceremonial sign-off with zero recommendation, next steps, or ask", "Four consecutive quote_slides (p.8-11) in the resolution zone signal a talk-track dump, not a synthesized conclusion", "No section dividers / pillar structure — reader has no map of the argument" ], "narrativeScore": 42, "pillarCritique": "There are no section dividers in the inventory; the 12 pages flow as a continuous talk track rather than MECE pillars. 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Today's webinar is being recorded and an online archive of today's event will be available a few days after the session. If you have trouble seeing the slides at any time during the presentation, please press F5 to refresh your screen on a PC or command R if you're using a Mac. You may ask a question at any time during the presentation by typing your question into the Q&A box located on the right side of your screen and pressing enter. And finally, I'd like to remind you of AHIP's anti-trust statement located in the link just below the slide viewer. We will as always comply with that statement. Among other things, the anti-trust statement prohibits us from discussing competitively sensitive information.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.248+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "9209d153-ac90-4627-bad2-6d6b78672d13", "parentComponentId": null }, { "bbox": { "h": 0.45, "w": 0.38, "x": 0.51, "y": 0.41 }, "kind": "paragraph", "text": "We're very fortunate to have with us today, Brian Kalis and Joshua Kraus. Brian is a managing director of Digital Health and Innovation for Accenture's Health Strategy business. He is a frequent speaker on the topics of digital health, innovation, transparency, privacy and security, generational healthcare trends, and health information technology at leading graduate business schools, industry workshops, and conference events. Josh is a strategy director in Accenture's Health Strategy business. He has deep industry experience helping clients across the healthcare ecosystem develop growth strategies and transform and build new business and care models. He brings an innovative mindset to address complex problems. He is passionate about blending strategy, technology, and human-centered design to improve experience and deliver greater outcomes across the industry. At this time, I would like to turn the floor over to our speakers. 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Today we'll focus on the results from the United States.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.548+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "04cdfbbe-bee3-4ebb-9084-546bb1983cc8", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.38, "x": 0.51, "y": 0.24 }, "kind": "paragraph", "text": "For technology, we found that more than 25% of survey respondents did not use any digital technologies to manage their health in the past year. 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On experience, we found that one in two people say empathy is just as important as medical treatment when they think of their care experience.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.548+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "0ca53d76-0269-4f75-b6f5-09773f85e0a3", "parentComponentId": null }, { "bbox": { "h": 0.15, "w": 0.38, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "Brian Kalis: Thank you, and welcome everyone. We're honored to have you join us for the discussion today. We're going to be sharing findings from our 2021 Accenture Health and Life Sciences Consumer Experience Survey.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.548+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "1b549807-5f70-4c4a-9b79-693c079eec5d", "parentComponentId": null }, { "bbox": { "h": 0.12, "w": 0.38, "x": 0.51, "y": 0.59 }, "kind": "paragraph", "text": "Let's look at objective one, how the healthcare experience is changing considering the global pandemic. And as we mentioned before, we'll examine this across four areas and four key themes. So, technology, experience, access and trust, and we'll begin with technology.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.548+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "7b282b74-cc05-4cb6-a2a8-72cf4789d7c8", "parentComponentId": null }, { "bbox": { "h": 0.15, "w": 0.38, "x": 0.11, "y": 0.24 }, "kind": "paragraph", "text": "We'll begin with our learning objectives, then describe how the healthcare experience is changing during the global pandemic, and move on to discussing how to move from reaction to revolution. Then we'll open it up to discussion questions from all of you.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.548+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "9c4086af-cd22-4f3f-bde8-245a2a3bcb18", "parentComponentId": null }, { "bbox": { "h": 0.15, "w": 0.38, "x": 0.51, "y": 0.09 }, "kind": "paragraph", "text": "Here's a sample of some of the key findings across the key themes of trust, tech, access, and experience. 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All rights reserved. Accenture and its logo are trademarks of Accenture.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.318+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "6b690efb-8805-47e0-b0ee-d7349c09f35c", "parentComponentId": null }, { "bbox": { "h": 0.18, "w": 0.35, "x": 0.11, "y": 0.67 }, "kind": "paragraph", "text": "However, there were challenges specifically related to both affordable and equitable access for all, which is a key concern and an area we need to focus on more. With that, we'll dive a bit deeper into the access question and then look at affordability. For access, for most people, most healthcare access was unchanged or even improved during the pandemic,", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.318+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "2e57286b-4753-4395-945d-2a3c5f35ce1b", "parentComponentId": null }, { "bbox": { "h": 0.52, "w": 0.35, "x": 0.54, "y": 0.09 }, "kind": "paragraph", "text": "but 51% of the people we surveyed said there has been no change in their access to healthcare since the onset of COVID-19. Then 26% said their access improved, which we hypothesize could be attributed to virtual care remote monitoring solutions. However, 20% said their access is slightly or much worse, which we're looking to explore more deeply and more closely. But now let's look at the affordability side of the equation. You know, parts of all generations take actions that may negatively impact their health when they cannot afford healthcare. And that was an interesting insight when we looked at affordability. When people cannot afford the medical care or medications they need, we found that they often delayed or declined treatment or medication or skipped an appointment with a medical provider. Interestingly, Gen X is more likely to explore alternatives that impact their treatment than other generations when we look at the data. With that, Josh will dive into findings of people's trust in the healthcare system.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.318+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "3b57ebe6-97df-4932-bb0d-f67122bf8872", "parentComponentId": null }, { "bbox": { "h": 0.24, "w": 0.35, "x": 0.54, "y": 0.61 }, "kind": "paragraph", "text": "Joshua Kraus: Thanks, Brian. Trust. This is our last theme and our research focused on the impact of the increase in virtual care due to the pandemic. How did that change how consumers perceive the ecosystem and the value of health data? Overall the findings show that people are more willing to share their health data if there are rewards, such as improving their health or gathering evidence about medication or treatment efficacy. And people generally trust their healthcare providers to handle their digital health information well.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.318+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "a746ae33-d3b4-4bb4-ae06-a26105df0d81", "parentComponentId": null }, { "bbox": { "h": 0.45, "w": 0.35, "x": 0.11, "y": 0.19 }, "kind": "paragraph", "text": "Brian Kalis: Thanks, Josh. It was interesting that you were discussing the positive experience, the importance of empathy, and how strong the human connection is of the experience across this, given we're talking about digital through this. If you flip it a bit, too, tied to the negative experience, that whole concept of a lot of the non-clinical aspects that create friction or add stress and anxiety, just getting to an appointment or parking your car, getting in a space, paperwork, and how much friction that can add. Interesting. As Josh mentioned, we'll now dive into access and look at the combination of both access and affordability. One of the areas we looked at was what happened to healthcare access during the pandemic. And interestingly, we found that overall, healthcare system access showed resilience over the past year and stayed strong, where people were stating they had high access to care on a general basis.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.318+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "cbefd64d-6212-4603-bb72-a683942a54f8", "parentComponentId": null }, { "bbox": { "h": 0.07, "w": 0.35, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "It's having those in place before even moving on to the tier two needs, which would be around digital solutions. With that, I'm going to pass it back over to Brian to talk about access.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.318+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "d93cef19-40bf-44af-bb35-ef5e8f7dbef3", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "Overall, healthcare system access showed resilience over the past year and stayed strong, where people were stating they had high access to care on a general basis. — Brian Kalis", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": { "name": "Authority citation", "slug": "authority-citation", "status": "active", "bestFor": null, "canonId": "019dd9e1-49ae-7557-89ad-3fca70469b45", "version": 1, "bodyDocId": null, "description": "Quoting an authority figure, study, or precedent to lend weight.", "familyLabel": null }, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-04-24 14:31:47+00", "model": "or:google/gemini-3.1-flash-lite-preview", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "019dd951-fefa-773b-abba-ffa0e6535d23", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [ { "to": 8, "arc": { "name": "The Consultant's Gambit", "slug": "consultants-gambit", "status": "active", "bestFor": "Business cases, project proposals, strategic recommendations", "canonId": "019dd956-5e0a-73c8-b305-81c38c959e9c", "version": 1, "bodyDocId": "019df22a-2356-73eb-8061-d8c81dc0aa49", "structure": "Situation & Context -> Problem & Complication -> Solution & Approach -> Evidence & Proof -> Impact & Next Steps", "description": null, "familyLabel": null }, "from": 5, "name": "Solution & Approach", "beatId": "019dd95a-0680-7418-820a-1fc5175b3374", "matchId": "019dd95a-0542-7728-a78c-d6cf4b28327b", "beatType": { "name": "Solution & Approach", "slug": "consultants-gambit-solution-approach", "status": "active", "canonId": "019dd9b8-071c-7161-9184-580fdac7a4f9", "version": 1, "description": null }, "evidence": "Access/trust/transparency themes; 'reaction to revolution' pivot", "position": 3, "isPrimaryArc": true, "parentBeatType": { "name": "Turn", "slug": "turn", "status": "active", "canonId": "019dd9b8-0396-702b-ac2f-9901f8dd8b54", "version": 1, "description": "The pivot — solution proposed, catalyst introduced, decision made. 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All rights reserved. Accenture and its logo are trademarks of Accenture.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:28.104+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "bd089fcf-e607-44a0-b32c-6a5d1e92c376", "parentComponentId": null }, { "bbox": { "h": 0.35, "w": 0.37, "x": 0.52, "y": 0.35 }, "kind": "paragraph", "text": "What else do we know about data and consumer perception? Through our research, we know that people are more aware of the risks and the benefits. So, when we asked consumers about considerations stemming from the increase in virtual care due to the pandemic, 73% said that they should have the right to approve the collection and use of PHI [protected health information] for any purpose beyond treatment. Based on the increase in virtual care, 64% said they are now considering data, data privacy and security needs more. Finally, due to the pandemic and increased virtual needs, 54% agree that PHI is valuable. They see that as valuable in advanced research like pharma and R&D.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:28.104+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "08f40baf-9672-4c2e-b7c1-af498d0e8329", "parentComponentId": null }, { "bbox": { "h": 0.45, "w": 0.37, "x": 0.11, "y": 0.18 }, "kind": "paragraph", "text": "Without trust, there's only so much ceiling for digital adoption to grow. Let's dive a little bit into the findings. When we asked how much do consumers trust the following stakeholders to keep digital health information, including things like EMR data, secure, these were the levels for those that answered ‘very much trustworthy.’ A few things you can see right away: providers and pharmacies lead the way with the highest trust for keeping digital information safe. Technology, pharma, and government entities are the lowest. Another thing I think is interesting is that the trust levels have fairly low variability levels across stakeholders within the four-year time span. Consequently, trust has remained fixed. The implications here are providers remain the key channel for consumers, given the level of trust that's placed on them, both for safeguarding important information but also to reinforce our notions that the provider/patient relationship is key for improving outcomes and adherence.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:28.104+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "5d1adf8f-f886-4df2-b3fc-2e2e5b552315", "parentComponentId": null }, { "bbox": { "h": 0.08, "w": 0.37, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "They are a lot less trusting when it comes to other ecosystem players, such as tech, pharma, and government. And overall, I think the takeaway for us is that trust needs to be in place to move the needle on digital adoption.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:28.104+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "b53959c7-61b5-4133-98f7-0f00d50152e1", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.37, "x": 0.52, "y": 0.09 }, "kind": "paragraph", "text": "From Amazon and Amazon Care and Pharmacy or Google with Google Health and Care Studio, Microsoft with their Nuance acquisition, there's a lot of growth there from the tech perspective. And they're making inroads. But for solutions that become closer to the consumer, there, the big tech growth may be hampered so long as trust levels remain low. That's something they're going to have to combat, depending on the types of services that are provided and how much those are going to be business-to-consumer models.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:28.104+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "cdaa8693-e5b2-49d0-9839-e05d5b89f6ea", "parentComponentId": null }, { "bbox": { "h": 0.12, "w": 0.37, "x": 0.11, "y": 0.64 }, "kind": "paragraph", "text": "It's key for data, but it can be extended as kind of a microcosm to broader things that we would need healthcare providers to help with. On the big tech side, we're seeing a lot of inroads, they're making all the headlines in terms of extending beyond their public cloud platforms and into integrated services.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:28.104+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "e259d64e-842c-4979-b362-7e59499866c6", "parentComponentId": null }, { "bbox": { "h": 0.12, "w": 0.37, "x": 0.52, "y": 0.71 }, "kind": "paragraph", "text": "So, I think a few key drivers that pop out here are one, I think there's a heightened awareness of data. 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So it's hard not to be wary of security broadly, but particularly with the sensitivity of health information. Second is the heightened awareness of how data is used. 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Even with pharma being at the center of a lot of the pandemic, with the vaccine rollout, trust is stuck pretty low.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.735+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "abd276a0-c809-475f-ab43-12e63f2a9dd7", "parentComponentId": null }, { "bbox": { "h": 0.22, "w": 0.38, "x": 0.11, "y": 0.67 }, "kind": "paragraph", "text": "We also wanted to look at and get a better understanding of pharma trust and collaboration with providers. 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All rights reserved. Accenture and its logo are trademarks of Accenture.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.872+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "c0eb765d-33b7-44e7-948d-83805ec471a9", "parentComponentId": null }, { "bbox": { "h": 0.42, "w": 0.38, "x": 0.11, "y": 0.52 }, "kind": "paragraph", "text": "First, on technology. A key next step is to build on the gains that we've achieved, specifically in areas like virtual care and remote patient monitoring. We saw massive uptake in virtual care and even remote patient monitoring solutions out of necessity during COVID-19. And we're seeing some of that sustained. The question is, how do we take the next step and use that to rethink care models and think about how we can blend both digital experiences and physical experiences in new and different ways? The second is experience. Josh mentioned a number of these things tied to the experience data points, but a big part of both my and Josh's passion to improve the experience is how do you use human-centered design principles to design services with people, both consumers, and clinicians, to make sure they're at the center of the service you're designing with technology as an enabler.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.872+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "12208463-1e59-4463-a10a-6c115aa88c11", "parentComponentId": null }, { "bbox": { "h": 0.42, "w": 0.38, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "Brian Kalis: Thanks, Josh. Before I go into the summary, I just want to thank everyone who's been putting questions in the chat window and encourage other questions that you may have. Feel free to put additional questions in the chat and we'll cover those. After we wrap up the summary. We looked across the areas of technology, experience, access and trust during the discussion today and in the survey. The real question is how do we move digital health adoption from reaction to revolution and how do we advance things from where they are at today to where they need to be. If we look across those same areas of technology, experience, access and trust, what do we do next?", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.872+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "16715294-687c-47c5-a08e-e1fe112f5f91", "parentComponentId": null }, { "bbox": { "h": 0.42, "w": 0.38, "x": 0.51, "y": 0.09 }, "kind": "paragraph", "text": "How do we create empathy? How do we create that connection? Technology is just a backstage actor and enabler of it. Often, the answer comes with a deep understanding of what are those humans' wants and needs? But the second or the third issue is access. So right now, people are generally satisfied with access. When you looked at it, however, digital wasn't playing a major role. So, I think there's an opportunity to make digital access one of the top choices and a key area of access to go forward. A lot of this can come through digital front door strategies where it can be a first line to get a question answered and then hand you off to different human connections, whether they're virtual human connections or someone in your community near your home.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.872+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "ad7183be-4e0d-45a9-84f7-c378fcb91d82", "parentComponentId": null }, { "bbox": { "h": 0.35, "w": 0.38, "x": 0.51, "y": 0.52 }, "kind": "paragraph", "text": "Then lastly, trust. 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Of those 12,000, 1,800 were from the United States.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.421+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "09a5df6d-7c36-400e-8116-54c3ed269aa2", "parentComponentId": null }, { "bbox": { "h": 0.42, "w": 0.38, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "There's that question of how do we tap into that trust and access of the clinician in new and different ways and do so in a way that isn't adding additional burdens on what they're doing as part of their day-to-day.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.421+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "28e485eb-8ddc-4dd4-88d3-a4104205c46e", "parentComponentId": null }, { "bbox": { "h": 0.42, "w": 0.38, "x": 0.51, "y": 0.45 }, "kind": "paragraph", "text": "Brian Kalis: No, I think it's a good summary. I'll go to another question we're seeing out there related to access, and I'll maybe frame the question in two ways.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.421+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "782dfbb4-861d-404b-9918-f69745cee7cc", "parentComponentId": null }, { "bbox": { "h": 0.42, "w": 0.38, "x": 0.51, "y": 0.09 }, "kind": "paragraph", "text": "Joshua Kraus: One thing we're seeing from an equity standpoint, which ties in with new types of care models, is the rise of new narrow care models built around a condition state or a unique patient population.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:22.421+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "d1a6d40a-a64e-4935-a9b6-5cfc352116a5", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "Joshua Kraus: One thing we're seeing from an equity standpoint, which ties in with new types of care models, is the rise of new narrow care models built around a condition state or a unique patient population.", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": { "name": "Authority citation", "slug": "authority-citation", "status": "active", "bestFor": null, "canonId": "019dd9e1-49ae-7557-89ad-3fca70469b45", "version": 1, "bodyDocId": null, "description": "Quoting an authority figure, study, or precedent to lend weight.", "familyLabel": null }, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-04-24 14:31:47+00", "model": "or:google/gemini-3.1-flash-lite-preview", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "019dd951-fefa-773b-abba-d8f29f68bcc0", "parentComponentId": null } ], "metrics": [], "tools": [ { "tool": { "name": "Chiasmus", "slug": "chiasmus", "status": "active", "bestFor": null, "canonId": "019dd956-9f90-77d2-92d7-9a9780d23677", "version": 1, "bodyDocId": null, "description": "Reversing structure in successive phrases for emphasis (A-B then B-A)", "familyLabel": null, "categoryName": "Loop", "categorySlug": "loop" }, "agent": "Storyteller", "layer": "loop", "agents": [ "Storyteller" ], "matchId": "019dd95a-0c43-7422-b2f4-9c4494b1bcc0", "evidence": "Callout quotes 'not for us, without us' - 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All rights reserved. Accenture and its logo are trademarks of Accenture.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.333+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "e9bb6ca9-5883-4924-8c21-5bc97f8329a0", "parentComponentId": null }, { "bbox": { "h": 0.45, "w": 0.37, "x": 0.52, "y": 0.43 }, "kind": "paragraph", "text": "Brian Kalis: Thanks, Josh. We had a lot of survey data that we discussed related to trust and in particular the use of people’s health information. This isn’t necessarily a question but a statement that we see as an opportunity: It ties to the increase in data breaches and the impact of that and making cybersecurity a key area of focus. I know one potential challenge or opportunity is whether we need to look at the magnitude of fines that different organizations receive. The question is, are those fines or penalties high enough to drive the changes in behavior related to improved cybersecurity behaviors? That is an open area that we’re seeing many people explore and that could start to drive change. The second piece is related to access to pharmaceuticals and so forth. I think there are definite opportunities for different ways to negotiate the pricing situation of pharmaceuticals across the", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.333+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "6c9838a4-faff-449e-be33-7a96d057d20f", "parentComponentId": null }, { "bbox": { "h": 0.65, "w": 0.78, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "provide access to broadband or smartphones and other devices to address where there are gaps in that type of access, which is becoming a necessity. For example, there is one government-sponsored health plan company that is working with one of the mobile phone companies and mobile phone providers to deliver smartphones to people who do not have them. It’s a way to give them broadband access in different areas, to connect them for both health and non-health purposes. And we’re seeing several different collaborations of that nature. To flip it a bit to access specifically in the home and the community, regardless of technology, we’re also seeing increased growth in care models focused on providing care at home, regardless of what the technology situation is of the individual. I can start with lower acuity conditions of just getting general care at home up to high acuity, where you’re seeing hospital-at-home models starting to emerge that provide care closer to where people are. Josh, on that front, do you have any comments you would add related to the things we’re seeing related to care at home? Joshua Kraus: Building on what you said, I think we’re at the early innings of care at home. We’re seeing things like wraparound services, ancillary services with “pharmacy to your door.” We’re seeing the ability to start having supplies and durable medical equipment sent home to wrap around either a virtual visit or an in-person visit. I think more supply chains and logistics are going to be maturing to allow for location-independent care and care around the home. Then one other thing to add, Brian, around access from an employer standpoint involves putting in a “front door” that’s much more around care advocacy or helping me help my employees navigate and figure out where to go based on a need they have, so they’re not left scanning a provider directory. This example takes the frustration and negative experience and then helps figure out the right care setting with quality matching for providers. A lot of the steerage and front door solutions for employers will help to improve those experiences for employees and members.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:27.333+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "eab917df-0ed7-4657-b622-b5953999071b", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "Building on what you said, I think we're at the early innings of care at home. 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Thank you again and enjoy the rest of the day.", "attrs": null, "canon": { "kind": { "name": "Callout", "slug": "callout", "status": "active", "canonId": "019de52c-f8d3-761a-8953-7d37080de5e2", "version": 1, "description": "Highlighted callout box." }, "tool": { "name": "Visual emphasis", "slug": "visual-emphasis", "status": "active", "bestFor": null, "canonId": "019dd9e1-474b-736b-a8eb-a794dd88241c", "version": 1, "bodyDocId": null, "description": "Drawing the eye to one element above the rest of the slide.", "familyLabel": null }, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-04-24 14:31:47+00", "model": "or:google/gemini-3.1-flash-lite-preview", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "019dd951-fefa-773b-abbb-407cde1628d2", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.4, "x": 0.11, "y": 0.92 }, "kind": "disclaimer", "text": "Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.225+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "5940f9df-3d01-454f-8fd6-e0a840b4852f", "parentComponentId": null }, { "bbox": { "h": 0.35, "w": 0.36, "x": 0.11, "y": 0.49 }, "kind": "paragraph", "text": "That includes a lot of the administrative aspects of getting to care if you are showing a physical place, parking, paperwork, et cetera. Everything that is wrapped around the care experience, but not tied to the actual care itself. And then on access and trust, there's the opportunity to leverage the trusted relationship of clinicians to ultimately improve access to care, and tie in ecosystems as a way to address gaps. Where it's gaps in access to technology or gaps in access to care, stakeholders can come together as joint solutions to provide them with that. I want to thank everyone for joining Josh and me for the conversation today. Have a good day.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.225+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "b4bb5806-6faa-4cbd-b075-ab0582b878d7", "parentComponentId": null }, { "bbox": { "h": 0.45, "w": 0.36, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "To recap, we explored the areas of technology adoption, experience, access, and trust. When you look at the technology adoption area, we saw before COVID a stalling of people's use of digital technologies for their health and healthcare. COVID introduced a large spike in the use of virtual care, as well as electronic health record usage, which we see as a sustaining trend. There has also been a drop in mobile health app use and social media use, which we're watching to understand what is driving that trend. And on the experience side, there's an opportunity to introduce empathy as a strong connection to focus on positive experiences, as well as to design ways to remove a lot of the friction that can add stress and anxiety, which drives a negative experience.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:30:23.225+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "e590fac0-fc1e-4f2c-86a5-856e53ea06b3", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "Moderator: Thank you for that great presentation and for sharing your thoughts. 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