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Self-directed services; 2. Usage-based Insurance; 3. Remote access and data capture; 4. Connected/smart car; 5. New models of holistic advice; 6. Granular risk; 7. Shift from probabilistic to deterministic; 8. Connected health; 9. Ride-sharing; 10. Robotics; 11. 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As is the case in other industry segments, insurance companies are investing in the design and implementation of more self-directed services for both customer acquisition and customer servicing.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:12.463+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "eaf65950-9193-4892-84c5-55ee803cf7ea", "parentComponentId": null }, { "bbox": { "h": 0.02, "w": 0.5, "x": 0.047, "y": 0.805 }, "kind": "source-note", "text": "Source: PwC Global FinTech Survey 2016 and DeNovo - see in Appendix the definitions of the above-mentioned trends.", "attrs": null, "canon": { "kind": { "name": "Source note", "slug": "source-note", "status": "active", "canonId": "23484952-494b-4a5e-b1ad-550d0d70e948", "version": 1, "description": "Attribution / source / caveat placed at the slide footer. 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"illustration", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:14.487+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "4b5b2497-7e0a-413f-be6d-763b2bb315fe", "parentComponentId": null }, { "bbox": { "h": 0.35, "w": 0.3, "x": 0.36, "y": 0.27 }, "kind": "paragraph", "text": "Customers with new expectations and the need to build trusted relationships are forcing incumbents to seek value propositions where experience, transaction efficiency and transparency are key elements. As self-directed solutions emerge among competitors, the ability to differentiate will be a challenge. Similarly, usage-based models are emerging in response to customer demands for personalised insurance solutions. The ability to access and capture remote risk data will help to develop a more granular view of the risk, thus enabling personalisation. The telematics-based solution that enables pay-as-you-drive is one of the first models to emerge and is gaining momentum; new approaches are also emerging in the life insurance market where the use of wearables to monitor the healthiness of lifestyles can bring rewards and/or premium discounts among other benefits.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:14.487+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "30d2e2f5-b084-48a4-b73b-193a231e7411", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.3, "x": 0.36, "y": 0.63 }, "kind": "paragraph", "text": "Leveraging new data sources to obtain a more granular view of the risk will not only offer a key competitive advantage in a market where risk selection and pricing strategies can be augmented, but will also allow incumbents to explore unpenetrated segments. In this line, new players that have generated deep risk insights are also expected to enter these unpenetrated segments of the market; for example, life insurance for individuals with specific diseases. Finally, we believe that, in addition to social changes, the driving force behind innovation in insurance can largely be attributed to technological advances outside the insurance sector that will bring new opportunities to understand and manage the risk (e.g. telematics, wearables, connected homes, industrial sensors, medical advances, etc.), but will also have a direct impact on some of the foundations (e.g. ADAS and autonomous cars).", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:14.487+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "5eb180b5-9e4f-4386-a635-56e2481f0a34", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.3, "x": 0.05, "y": 0.56 }, "kind": "paragraph", "text": "Remote access and data capture was ranked third by the survey respondents according to the level of importance (see Figure 9). Deep risk (and loss) insights can be generated from new data sources that can be accessed remotely and in real-time if needed. This ability to capture huge amounts of data must be coupled with the ability to analyse it to generate the required insights. This trend also includes the impact of the Internet of Things (IoT); for example, (1) drones offer the ability to access remote areas and assess loss by running advanced imagery analytics, and (2) integrated IoT platforms solutions include various types of sensors, such as telematics, wearables and those found in industrial sites, connected homes or any other facilities/equipment.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:14.487+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "ebd5c8e2-b9ad-4568-a1a2-09173e07f497", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.3, "x": 0.05, "y": 0.27 }, "kind": "paragraph", "text": "Current trends also show an increasing interest in finding new underwriting approaches based on the generation of deep risk insights. 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of FS business at risk to FinTechs", "attrs": null, "canon": { "kind": { "name": "Callout", "slug": "callout", "status": "active", "canonId": "019de52c-f8d3-761a-8953-7d37080de5e2", "version": 1, "description": "Highlighted callout box." }, "tool": null, "subkind": { "name": "Primary callout", "slug": "primary", "status": "active", "canonId": "019de52c-fbd1-70eb-a9ce-8997f8674c1d", "version": 1, "description": null }, "framework": null }, "subkind": "primary", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:13.457+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "5df24414-59e8-4141-8b1f-a04fb29e35dc", "parentComponentId": null }, { "bbox": { "h": 0.5, "w": 0.45, "x": 0.5, "y": 0.4 }, "kind": "chart", "text": "Figure 11: Incumbents' views of estimated share of business at risk to standalone FinTech", "attrs": null, "canon": { "kind": { "name": "Chart", "slug": "chart", 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The new norm will involve turning away from a linear product push approach, to a customer-centric model in which FS providers are facilitators of a service that enables clients to acquire advice and interact with all relevant actors through multiple channels.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:15.962+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "2c702426-9bd7-40da-80a9-b9888bf9dde9", "parentComponentId": null }, { "bbox": { "h": 0.085, "w": 0.345, "x": 0.047, "y": 0.512 }, "kind": "paragraph", "text": "Information on FinTech is somewhat dispersed and obscure, which can make synthesising the data challenging. 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FIs should make the most of their position of trust with customers, brand recognition, access to data and knowledge of the regulatory environment to compete. 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profile: Our Global FinTech survey is based on the views of 544 respondents from 46 countries, principally Chief Executive Officers (CEOs), Heads of Innovation, Chief Information Officers (CIOs) and top management involved in digital and technological transformation, distributed among five regions. They are involved in various segments of the FS industry such as: fund transfer and payments, asset and wealth management, banking and insurance, from a majority of large companies, but also small- and medium-sized ones. 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The rise of peer-to-peer (P2P) lending\n2. Services and solutions for underserved consumers\n3. The enhancement of credit underwriting/decision making\n4. Solutions that banks will integrate or incorporate to improve simplify operations\n5. Sophistication in methods to reach, engage, and retain customers\n6. The emergence of self-service tools\n7. The move toward non-physical or virtual channels, including mobile channels\n8. The digitalisation of cash- and treasury-management functions\n9. The democratisation of banking and personal finance\n10. The simplification and move toward streamlined product application processes to improve customer experience\n11. The rise of crowdfunding/seed funding\n12. Blockchain", "attrs": null, "canon": { "kind": { "name": "List", "slug": "list", "status": "active", "canonId": "019de52c-f94b-779b-a53b-fd4904a5f4d2", "version": 1, "description": "Bullet or numbered list." }, "tool": null, "subkind": { "name": "Numbered list", "slug": "numbered", "status": "active", "canonId": "019de52c-fcc0-7718-a284-a4250c805df2", "version": 1, "description": null }, "framework": null }, "subkind": "numbered", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:15.643+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "b16a7758-4949-491b-9107-867f79c90242", "parentComponentId": null }, { "bbox": { "h": 0.05, "w": 0.91, "x": 0.045, "y": 0.31 }, "kind": "paragraph", "text": "DeNovo's Team is tracking emerging trends in FinTech to explain which start-ups, technologies, trends and new market entrants are relevant to you and, more importantly, why. The trends highlighted below are a snapshot in time of the most relevant ones for each FS segment. For an updated view, please subscribe to the DeNovo platform.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:33:15.643+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "41faafa0-7831-42fb-b969-8f4e02277224", "parentComponentId": null }, { "bbox": { "h": 0.45, "w": 0.6, "x": 0.35, "y": 0.43 }, "kind": "paragraph", "text": "Increased levels of technology have enabled an increase in lending without an intermediary.\nLower cost of providing services to customers that are currently underbanked, e.g. in rural Africa.\nMore granular data enable FS providers to more accurately assess and price risks.\nAPIs enable third parties to develop value-added applications for company platforms, artificial intelligence is enabling companies to extract greater customer and insights, employees and intelligent machines are integrating to work as a team, banks are expediting the deployment of digital delivery. And there are many more ahead.\nEngaging customers through gamification techniques in a collaborative environment is leading to better customer experience and reflecting in retention.\nIncrease of customer autonomy in performing every service without human interaction. Self-service tools, such as internet banking and apps, are becoming more popular.\nVirtual banking utilises online and mobile platforms to integrate and simplify customer banking experience. Virtual banking platforms equip customers with on-demand access to manage bank accounts, pay bills, apply for loans, open new accounts, and perform other banking activities through a single portal. Banks are using these channels to collect data from customers, generate new revenue streams and offer compelling value propositions.\nCash and treasury management includes the administration of external and internal funds, cash flow management, and corporate finance policies and procedures. The digitalisation of cash and treasury management functions utilises online platforms to disrupt the traditional models, creating new revenue streams and value propositions. Cross-border payment transfers for businesses, foreign exchanges and invoice management are a few of the functions that are enabled primarily through the advent of online platforms. For example, organisations are developing new processes to perform international money transfers using mobile wallets and cryptocurrencies to improve speed and safety.\nThe democratisation of banking and personal finance describes the shift in which customers take control over their financial health and seek new channels and solutions to assist in this process.\nThe consumer product application process (i.e. loan origination) has been streamlined with the emergence of cloud-based lending solutions and electronic bank account management systems which automate the loan origination process and increase overall transparency in the lending process. The move towards such solutions improves customer experience by reducing the amount of manual work, cutting down time and reducing errors.\nNew funding options have emerged in mid-market, such as P2P lending and marketplace lending platforms.\nUse of distributed and decentralised ledger technology in which transactions are recorded in order to improve payments, clearing and settlement, audit or data management of assets. There is also the possibility to create a so-called \"smart contract\" using blockchain technology. 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