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The enterprise-wide nature of transformations requires cross-functional orchestration and collaboration (figure 7). Our findings indicate that the most common functional backgrounds among our respondents were information technology (IT) (25%), sales and marketing (23%), and general management (19%). This group was followed by finance (9%), product development (8%), and supply chain (6%). While functional knowledge doesn't determine success, we find that successful CTrOs have a range of experiences—the ability to adapt and be change-oriented and navigate multiple functions effectively—given the enterprise-wide scope of the work. These leaders are self-aware enough to know their limitations, convene the right people, and delegate effectively. 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"/decks/019dd923-5de0-76bd-a168-4e3aa31513df.json" }, "components": [ { "bbox": { "h": 0.85, "w": 0.18, "x": 0.82, "y": 0.05 }, "kind": "list", "text": "Home\nWhat is transformation?\nWhat are companies transforming?\nWhy do companies transform?\nWhen do companies transform?\nWhich factors predict success?\nWho leads the transformation?\nHow do companies structure their transformations?\nConclusion\nAuthors and acknowledgments", "attrs": null, "canon": { "kind": { "name": "List", "slug": "list", "status": "active", "canonId": "019de52c-f94b-779b-a53b-fd4904a5f4d2", "version": 1, "description": "Bullet or numbered list." }, "tool": null, "subkind": { "name": "Bullet list", "slug": "bullet", "status": "active", "canonId": "019de52c-fc98-7169-a083-5cab805076ca", "version": 1, "description": null }, "framework": null }, "subkind": "bullet", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:36:43.898+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "5d9f8715-11ab-46d6-9270-295eaec73046", "parentComponentId": null }, { "bbox": { "h": 0.1, "w": 0.6, "x": 0.03, "y": 0.22 }, "kind": "list", "text": "Anne Kwan | Transformation Strategy & Design (TS&D) market offering lead, Principal, US Monitor Deloitte | annkwan@deloitte.com\nCristina Stefanita | Principal, US Monitor Deloitte | cstefanita@deloitte.com\nRohan Gupta | Senior Manager, US Monitor Deloitte | rohangupta@deloitte.com", "attrs": null, "canon": { "kind": { "name": "List", "slug": "list", "status": "active", "canonId": "019de52c-f94b-779b-a53b-fd4904a5f4d2", "version": 1, "description": "Bullet or numbered list." }, "tool": null, "subkind": { "name": "Bullet list", "slug": "bullet", "status": "active", "canonId": "019de52c-fc98-7169-a083-5cab805076ca", "version": 1, "description": null }, "framework": null }, "subkind": "bullet", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 18:36:43.898+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "d6810c4d-472d-466b-a5f9-077098b0708c", "parentComponentId": null }, { "bbox": { "h": 0.3, "w": 0.7, "x": 0.03, "y": 0.52 }, "kind": "paragraph", "text": "Monitor Deloitte's Chief Transformation Officer Study would not have been possible without the leadership and contributions of the following individuals: Rich Nanda | US leader of the Monitor Deloitte Strategy practice\nHarrison Bell\nVansh Muttreja\nJenny Spiel D'Alessandro\nJenna Ziesenhene\nLucy An\nAlegria Ruseler-Smith\nThe authors would like to thank them for their support.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": 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