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We've seen a sharp increase in digital efforts and adoption in areas like distribution, operations and claims. However, insurers still lack speed and agility due to inherent complexities such as legacy systems and traditionally siloed operations. 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Whether it's in mobility, financial wellness, health, or small and medium-sized enterprise business needs, much investment is converging around digital platforms such as ecosystems and marketplaces.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 19:08:44.491+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "0381c1a9-1f6d-4008-8755-76f422642090", "parentComponentId": null }, { "bbox": { "h": 0.25, "w": 0.3, "x": 0.36, "y": 0.635 }, "kind": "paragraph", "text": "A PwC survey of financial services professionals reinforced the notion that collaboration across partnerships, acquisitions, and co-created tech, products, and services, with the goal of fostering a successful platform business, will lead to a significant competitive advantage for insurers (see Figure 5). To connect with customers in a way that is relevant to them, insurers need to rethink their partnerships and collaborations to go beyond traditional industry and competitive boundaries, and engage in ecosystems in which insurance is only a part of the customer value chain. 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conscious about your own capabilities and decide which you want to bring to the table yourself and where you want to partner up with strategic partners to enhance operational resilience across the insurance value chain.", "attrs": null, "canon": { "kind": { "name": "Quote", "slug": "quote", "status": "active", "canonId": "019de52c-f8fb-751e-8bc6-d58e2d59562a", "version": 1, "description": "Pull quote or testimonial." }, "tool": null, "subkind": { "name": "Testimonial", "slug": "testimonial", "status": "active", "canonId": "019de52c-fc21-71b6-9ac3-8266a64945e8", "version": 1, "description": null }, "framework": null }, "subkind": "testimonial", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 19:08:44.491+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "cd970f64-2572-4dff-8c51-d8c9142f0c3e", "parentComponentId": null }, { "bbox": null, "kind": "quote", "text": "It’s necessary 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There's also an expectation that insurers will need to play a larger role in making up for government shortfalls in climate change, elder care and healthcare. Collaboration will be crucial for the industry as it tries to solve for bigger systemic risks through public-private partnerships and build industry-level solutions. This collaboration doesn't mean competition will be diminished. As evidenced by more than US$10bn of investment by venture capital funds in insurtechs in 2021, new entrants are constantly trying to disrupt the industry. To keep them at bay, incumbents are flexing their scale advantage and the strength of their balance sheets while entering into partnerships with insurtechs to reinvent themselves. 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