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Manage the real impact of technology: The impact of technology on the workforce is often misunderstood. Rather than whole divisions being automated out of existence, we're seeing parts of jobs being replaced and augmented. Think about which skills your workers really need, given the new shape of their day-to-day jobs. Technology could commoditise many aspects of FS delivery, so a rethinking of operating models is necessary, too, as organisations seek to identify and focus on areas that offer real differentiation and outsource or automate others. Remember when considering new operational models that many of the most important skills you'll need people to have are ones that can't be replicated by machines, such as creativity, engagement and emotional intelligence. 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Shift your workforce from analogue to digital: As you modernise your workplace, it will be important for workers to learn how to use digital tools and make the most of the time technology frees up for them. The executives we surveyed expressed that fintech-enabled product development and growth can't happen without digital expertise and understanding. And a recent PwC report, The productivity agenda: Moving beyond cost-cutting in financial services, finds that the biggest barrier to digitisation in FS organisations isn't technology, process or data, but people. This is why it's critical that you find new, effective ways to boost the digital IQ of your workforce. You need to get your people comfortable with new and emerging technology and instil in them the skills, mind-set and behaviour of innovation. 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For further information on the research, please contact Cliona O'Beirne (cliona.a.obeirne@pwc.com), PwC Research.\n\nAt PwC, our purpose is to build trust in society and solve important problems. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com.\n\nThis publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PwC does not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication for or any decision based on it.\n\n© 2019 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.", "attrs": null, "canon": { "kind": { "name": "Disclaimer", "slug": "disclaimer", "status": "active", "canonId": "91173477-d91f-4024-bbaf-d4f93e3f82dc", "version": 1, "description": "Legal/cautionary text that occupies most of the body of its slide." }, "tool": null, "subkind": null, "framework": null }, "subkind": null, "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 19:05:48.347+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "3f307d8c-7156-45ec-aebc-75ada53e6b1f", "parentComponentId": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [], "loops": [], "locked": true } ], "arcBeats": [ { "from": 3, "to": 5, "label": "Situation & Context", "description": "Introduction, key findings, current fintech landscape framing convergence." }, { "from": 6, "to": 12, "label": "Evidence & Proof", "description": "Exhibits 1-5: tech priorities, fintech embed rates, product maturity charts." }, { "from": 13, "to": 14, "label": "Problem & Complication", "description": "C-suite leadership gap (Exhibit 6) and challenges-to-growth (Exhibit 7)." }, { "from": 15, "to": 22, "label": "Solution & Approach", "description": "Three 'Steps to take' blocks (digital, workforce, deals) with supporting data." }, { "from": 23, "to": 23, "label": "Impact & Next Steps", "description": "Conclusion: firms with embedded fintech 'set to seize most of the opportunities'." } ], "loops": [ { "from": 3, "to": 5, "label": "Why Now", "description": "Establish why fintech convergence is the urgent context" }, { "from": 6, "to": 9, "label": "Tale Two Worlds", "description": "Contrast TMT and FS perceptions of fintech" }, { "from": 10, "to": 12, "label": "Benchmark Gap", "description": "Show FS lagging TMT on product maturity and confidence" }, { "from": 13, "to": 14, "label": "Iceberg", "description": "Diagnose the leadership root cause behind slow fintech progress" }, { "from": 15, "to": 16, "label": "So What Cascade", "description": "Cascade from digital landscape data to recommended steps" }, { "from": 17, "to": 19, "label": "So What Cascade", "description": "Cascade from skills-gap data to workforce action steps" }, { "from": 20, "to": 22, "label": "Tale Two Worlds", "description": "Compare TMT vs FS collaboration and regulation stances" } ] }