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Trust and safety remain among the most significant barriers to widespread adoption.", "attrs": null, "canon": { "kind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "5f2affc0-941d-4d07-959d-4bfc1930cea4", "version": 1, "description": "Single prose block in the body of a slide." }, "tool": null, "subkind": { "name": "Paragraph", "slug": "paragraph", "status": "active", "canonId": "019de52c-fb80-75af-aa5c-a7a4bfac2433", "version": 1, "description": null }, "framework": null }, "subkind": "paragraph", "groupRole": null, "confidence": null, "extraction": { "at": "2026-05-02 19:36:20.81+00", "model": "google/gemini-3.1-flash-lite-preview-20260303", "runId": null, "seconds": null, "promptVersion": null }, "componentId": "95415d54-9d83-474a-accd-ffe0997373be", "parentComponentId": null }, { "bbox": { "h": 0.2, "w": 0.3, "x": 0.04, "y": 0.595 }, "kind": "quote", "text": "We're still in the experimental phase with agentic AI, and meaningful ROI is likely six to 12 months away. 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Clinicians using conventional resources scored significantly lower (75%) than those using AI support (85% using AI as first opinion and 82% using AI as second opinion). 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Robots and automation, meanwhile, are forecast to displace five million more jobs than they create. In a study conducted by Microsoft, nearly half of leaders (46%) report using agents to fully automate workflows or processes. However, functions will advance at different rates and to different extents, depending on the nature of their responsibilities. The CEO of Klarna, a Swedish provider of buy-now, pay-later services, admitted over-relying on AI to cut customer service jobs. Klarna is now bringing back more human employees. This highlights that getting the right human-agent collaboration is crucial to stability. 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The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom, and the United States. The Institute was ranked #1 in the world for the quality of its research by independent analysts for six consecutive times - an industry first. 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Feinstein, Andy Vickers, Ralf Bus, Anne-Violaine Monnie-Agazzi, Juliette Merour, Weiwei Feng, Jiani Ziang, James Wilson, Sebastien Guibert, Marek Sowa, Prasad K Shyam, Ajay Mohan, Claudia Crummenerl, Elisa Farri, Gabriele Rosani, Eric Reich, Kary Bheemaiah, Courtney Pace, Mathilde Gailledreau, Miguel Viedma, Etienne Grass, Ramon Angel Antelo Reguengo, Jonathan Aston, Lucy Mason, Javier Moreno, Bashkim Berzati, Karine Sacepe, Alvaro Cuya, Nicolas Gaudilliere, Menno Van Doorn, Joakim Wahlqvist, Aashish Sharma, Vincent Biraud, Pravin M Amnieh, Dheeren Velu, Efi Raili, Alex Smith-Bingham, Daniel Garschagen, Vivian Yang, Angela Sahi, Larry Villaret, Damien Stulemeijer, Máté Vincze, Meenu Dahiya, Shilpashree S, Susanna Östberg, Fleur DU PASQUIER, Toni Sullivan, Raveena Sharma, Bridget N Pietsch, Martyn Wronkowski, Subrahmanyam Kanakadandi, Dominique Banon, Donald Francis, Punam Chavan, Aparajita Paul, Vibha Palekar, Manish Saha, Amitabha Duttu and Jaydeep Neogi for their contributions to the 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