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They see the other benefits as well: reducing tech debt revolves around embracing modern IT systems that can help them progress toward a simplified, agile and cost-efficient IT architecture. Part of why CSPs face rising IT costs is due to fragmented IT intake across multiple business units and geographies. 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CSPs' control over technological roadmaps or defining a transition architecture is often limited by a heavy reliance on closed, third-party software products and short-term results. 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